From training front-line staff to day-to-day technical assistance, our professional support team can help solve your problems. You can also benefit from our business expertise – we will often identify potential problems and help you to avoid them before they actually happen. It’s this in-depth understanding and commitment to service on all levels that has led us to achieve an impressive 96% customer retention rate.
We’re also flexible. You can work with your support team in the way that best suits you:
Our online help and support centre connects you instantly with our highly qualified technical support team. From here we can remotely help you identify and resolve your problem.
For some technical queries, you may want to email us. Our email service automatically generates a support ticket, and we guarantee a response within 24hrs.
You can also access our support services by phone during normal working hours (9 am to 5.30 pm, Monday to Friday). If you ring at other times your call will be automatically logged and a support ticket generated.
Serversys customers can log in to a secure section of our website at any time to browse our extensive knowledge bank and access troubleshooting support.