Master the service call with Dynamics 365 Field Service

Optimised scheduling

• Easily schedule resources manually, with recommendations, or automatically
• Identify and organize available field service resources by category to create a smarter workload and resource balance
• Match skill sets of the technician against the work requirements
• Take geography, availability, truck inventory, regulatory requirements, customer preference, and service level agreement into account

Inventory management

Have the right resources on every call

• Improve first-time fix rates with accurate allocation of parts
• Manage inventory information for any part of the transaction, including return material authorizations, stock adjustments, and stock transfer
• Track service stock accurately at mobile or fixed locations to reduce write-offs
• Effectively forecast materials’ requirements

Customer communications

Put your customers at the center of every interaction

• Enable customers to see upcoming service appointments and view completed and open cases through a customer portal
• Send the real-time location of technicians to customers, along with arrival times, photo, and vehicle information
• Keep customers informed at each step of the process with automated text messages and phone calls
• Automatically escalate customer feedback for follow up when needed