Master the service call with Dynamics 365 Field Service

Automatically optimize schedules, reallocate resources quickly during escalations, improve first-time fix rates, and simplify dispatching for field service companies.

Provide real-time customer insights and guidance, use barcode and RFID readers, and process work orders from mobile apps.

Go from a traditional break-fix repair model to never-fail service model integrating Microsoft IoT. Automate troubleshooting and remote fixes so a technician is dispatched only when necessary.

Optimised scheduling

  • Easily schedule resources manually, with recommendations, or automatically
  • Identify and organize available field service resources by category to create a smarter workload and resource balance
  • Match skill sets of the technician against the work requirements
  • Take geography, availability, truck inventory, regulatory requirements, customer preference, and service level agreement into account

Inventory management

Have the right resources on every call

  • Improve first-time fix rates with accurate allocation of parts
  • Manage inventory information for any part of the transaction, including return material authorizations, stock adjustments, and stock transfer
  • Track service stock accurately at mobile or fixed locations to reduce write-offs
  • Effectively forecast materials’ requirements

Customer communications

Put your customers at the center of every interaction

  • Enable customers to see upcoming service appointments and view completed and open cases through a customer portal
  • Send the real-time location of technicians to customers, along with arrival times, photo, and vehicle information
  • Keep customers informed at each step of the process with automated text messages and phone calls
  • Automatically escalate customer feedback for follow up when needed

Master the call service call

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time.

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