Earn customers for life with Dynamics 365 Customer Service

Minimize customer effort, proactively address issues, and deliver more personalised, seamless service.

Give agents the knowledge they need to deliver faster, more consistent service.

Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in.

Omni-channel engagement

Connect with customers anytime, anywhere

Use a unified platform for consistency and visibility across channels
Get deeper insights with a 360-degree customer view
Personalize interactions based on past interactions and behavior

Self-service and communities

Help your customers help themselves

Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.

Find out more about 365 Web Portals

Agent enablement

Help your agents succeed through a single user interface.

Support agents with a visual interface that delivers role-tailored experiences
Manage cases faster and provide differentiated levels of support
Speed resolution using machine learning and advanced analytics capabilities

Unified knowledge

Give agents and customers answers on the spot

Deliver the right answers at the right time across channels
Capture content from social media, service interactions, and experts
Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs

Take ownership of your customer service

Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.

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