Earn customers for life with Dynamics 365 Customer Service

Minimize customer effort, proactively address issues, and deliver more personalised, seamless service.

Give agents the knowledge they need to deliver faster, more consistent service.

Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in.

Omni-channel engagement

Connect with customers anytime, anywhere

  • Use a unified platform for consistency and visibility across channels
  • Get deeper insights with a 360-degree customer view
  • Personalize interactions based on past interactions and behavior

Find out more about 365 Web Portals

Agent enablement

Help your agents succeed through a single user interface.

  • Support agents with a visual interface that delivers role-tailored experiences
  • Manage cases faster and provide differentiated levels of support
  • Speed resolution using machine learning and advanced analytics capabilities

Take ownership of your customer service

Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.

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