Connect with customers anytime, anywhere
Help your agents succeed through a single user interface.
Dynamics strengths lies on its agility and integration with other tools to increase business productivity across the business. The Sales app is no different, with many integrations available both inside and outside the Microsoft family.
Track Customer interactions and cases in Dynamics directly in Outlook 365.
Collaboration features make it easy for agents to find the help they need in Microsoft Teams and work together to solve cases.
Leverage Power App Portal Pages with a self-service helpdesk where customers can track and update cases online.
Microsoft Dynamics 365 Customer Service has two different licences, Professional and Enterprise. These are licenced per user, per month.
Customer Service Professional is priced at £41.10 and provides many of the features and access a customer service team would expect. Enterprise is £78.10 and brings access to further features and resources such as increased Customer Voice surveys and customisation. These prices fall to £16.40 should you have already have a subsequent qualifying app such as Dynamics 365 Sales.
There are also addon packs available such as Chat agent integrations across multiple platforms.
If you have any questions on how licencing will impact you or need support, we can advise you on the best course of action.