Earn customers for life with Dynamics 365 Customer Service
Minimize customer effort, proactively address issues, and deliver more personalized, seamless service.
Give agents the knowledge they need to deliver faster, more consistent service.
Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in.
Omni-channel engagement
Connect with customers anytime, anywhere
- Use a unified platform for consistency and visibility across channels
- Get deeper insights with a 360-degree customer view
- Personalize interactions based on past interactions and behavior
Self-service and communities
Help your customers help themselves
Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.
Find out more about 365 Web Portals
Agent enablement
Help your agents succeed through a single user interface.
- Support agents with a visual interface that delivers role-tailored experiences
- Manage cases faster and provide differentiated levels of support
- Speed resolution using machine learning and advanced analytics capabilities
Unified knowledge
Give agents and customers answers on the spot
- Deliver the right answers at the right time across channels
- Capture content from social media, service interactions, and experts
- Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs
Take ownership of your customer service
Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.
