What is CRM?

Customer Relationship Management allows you to manage your client and contact files easily and efficiently. This enables you to provide a more efficient and responsive service to your existing customers, as well as converting leads to new customers, and growing your business.

CRM puts vital customer information at your fingertips, and supports you in tailoring and improving your service, which in turn improves your sales and helps you retain customers for longer.

Information is key

These benefits extend across all your business interactions – with customers, prospects, suppliers and business partners. At all these levels, access and exchange of vital business information gives you a strong competitive edge.

TWith CRM at the heart of your organisation, you can:

Improve customer service
Capitalise on cross-sell and up-sell opportunities
Improve new business close rates
Streamline sales and marketing processes
Improve customer profiling and targeting
Reduce overhead costs
Make more informed decisions throughout your organisation

CRM - More than just software

CRM is more than just a software package or a set of processes. It is a business approach that can drive your whole organisation at all levels. From dealing with customers day-to-day, to generating corporate growth in the form of improved sales and new client acquisition.

Microsoft Dynamics 365 offers the next generation of CRM. Available as a cloud based service and deep integration with other Microsoft platforms, you find solution that scales to your business environment.

As a Dynamics 365 Customer Engagement specialist, we implement powerful, customisable solutions which we map to your business requirements. This plan focuses on the needs of marketing, sales, customer service and field service departments. Primarily this will support you to understand customer needs, engage more effectively, and win more deals.

Turn relationships into revenue with Dynamics 365 Sales

Go beyond sales force automation with Dynamics 365 Sales to better understand customer needs, engage more effectively, and win more deals.

Dynamics 365 for Sales

Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

Dynamics 365 for Customer Service

Turn prospects into business relationships

Create multi-channel campaigns, find and nurture more leads, and create personalsed customer experiences to maximise your marketing results with Dynamics 365 Marketing.

Dynamics 365 for Marketing