Empower your organisation to respond quickly to a variety of job requests and support your customer base
We can deliver:
Customer E-Perception Survey Automation. We provide timely, accurate data on operational performance and issues, together with detailed management reporting.
Improved Customer Retention. Performance monitoring tools escalate SLA issues to management and enable faster response to customers. New proactive CRM behaviours will generating higher customer satisfaction levels.
Single Integrated View of Customers. Dynamics 365 is a centralised, cloud platform whichprovides a global view of accounts and individual contacts from inside your office or accessing remotely on mobile. Action points can be pro-actively identified and progress monitored.
Full featured Customer Support Centre. We can provide a fully integrated call centre, complete with escalation processes, call management systems and a complete view of all customer interactions.
Manage all your services in one place:
Grounds maintenance, external cleaning & pest services
Mechanical, electrical & building
Employee shop service
Office move and furniture organisation
Reception and switchboard
Waste management and recycling
How can D365 benefit your Facilities Management organisation?
Dynamics 365 for facility management organisations are built for scalability. We can build web portals which aligns with the CRM. This means customers can choose to log requests on your system, saving both their time and yours, making exponential savings as you expand your operations. It can also act as a window for accepting additional requests, potentially increasing your revenue by letting your customers purchase more services.
Naturally, we can provide full employee training of Microsoft Dynamics 365 CRM and web portals so you can get the most from your integrated solution.
Customer Success Story
Mitie choose Serversys as a partner to help plan, design and implement a new CRM infrastructure and create a new Customer Support Centre.