The details for the next wave of Dynamics 365 updates is now available. Hundreds of capabilities, improvements and bug fixes are to be released from April through September 2021. Microsoft continues to demonstrate their commitment to the platform, supporting customers with digital transformations.
Highlights from Dynamics 365 Wave 1 2021
- Microsoft Dynamics 365 Marketing focuses on deeper personalization to engage customers, more channels to reach customers with the right messages, and analytics to improve results and achieve your business goals.
- Microsoft Dynamics 365 Sales is adding enhancements to save time so sellers can focus on selling, to provide more access to data insights, and to enhance the mobile experience for sellers on-the-go. Look out for updates to automation and sequencing, Conversation Intelligence, and many exciting updates to the mobile app!
- Microsoft Dynamics 365 Customer Service is delivering the all-in-one contact center, now with first-party voice built on Azure Communication Services and intelligent, skill-based, omnichannel routing across channels. In addition, we are enhancing agent productivity capabilities in knowledge management, timeline, email, and agent dashboards.
- Microsoft Dynamics 365 Field Service introduces a comprehensive experience for customers that will allow them to self-schedule service and rate technicians to ensure the maximum satisfaction. These investments matched with enhanced productivity capabilities for technicians through the new knowledge management module will enable the best technician and customer relationship.
Early access period
Starting February 1, 2021, customers and partners will be able to validate the latest features in a non-production environment. These features include user experience enhancements that will be automatically enabled for users in production environments during April 2021. Take advantage of the early access period, try out the latest updates in a non-production environment, and get ready to roll out updates to your users with confidence. To see the early access features, check out the Dynamics 365 and Power Platform pages. For questions, visit the Early Access FAQ page.