Dynamics 365 2021 Wave 2 Release Notes Available

The Dynamics 365 release plan for the 2021 release wave 2 describes new features to be available from October 2021 through March 2022

You can download the PDF directly here (50mb).

This release brings hundreds of new capabilities and features across the platform, delivering more value to your organisation. You can see the full summary from the Microsoft Docs website, but you can see some of the key highlights below.
 

Marketing

Dynamics 365 Marketing focuses on capabilities to create personalized journeys to engage with your customers across all touchpoints, in the moments that matter. It takes personalization to the next level, and helps you find inspiration with AI-based content ideas so you can deliver superior experiences to win more customers and earn their loyalty.

Sales

Dynamics 365 Sales focuses on realizing exciting new functionality as well as enhancements to the Microsoft Teams calling experience, LinkedIn integration enhancements for easy access to Sales Navigator, forecasting updates, and guided selling improvements with sales accelerator and launching deal manager that helps to manage your pipeline more effectively.

Service

Dynamics 365 Customer Service delivers rich knowledge-authoring enhancements with AI-suggested keywords and brief descriptions for knowledge articles. It also offers enhancements to agent experience and productivity to handle omnichannel support and investing in routing diagnostics for supervisors, machine learning-based rules for classification such as sentiment analysis, and effort estimation and improved historical analytics.

Dynamics 365 Field Service introduces a new customer portal that includes self-scheduling and appointment-management capabilities for providing better service and customer communication. In addition, a new work order is released with enhancements to provide better-unified views and work order summary to increase productivity.