Microsoft Dynamics 365 Customer Insights – Journeys
(formerly Dynamics 365 Marketing)
Transform your marketing productivity and performance with Dynamics 365 Customer Insights – Journeys. Harness data insights to drive engagement across your touchpoints.
Helping you personalise marketing experiences
We will support you in maximising the value of Dynamics 365 Customer Insights – Journeys, a marketing automation solution that unifies customer data and orchestrates personalised experiences. Our consultants will help you develop unified customer profiles, create targeted segments, and set up trigger-based journeys that boost content performance.
We’ll help you accelerate revenue with Customer Insights by improving marketing efficiency and driving qualified leads.
How Dynamics 365 Customer Insights Benefits You
- Real-time journeys
- Enhanced productivity
- Faster campaign creation
- Unified client data
- Improve sales alignment
Trigger contextual, event-based journeys across channels that react instantly to customer interactions.
Increase your team’s efficiency and focus with AI-assisted marketing tasks and recommendations enabling faster content creation.
Transform Personalisation with Real-Time Journeys
Do outdated tools and disconnected customer data limit your ability to run personalised cross-channel campaigns?
Look no further than Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing). By unifying data into complete customer profiles, Customer Insights tackles fragmented views.
With real-time signals providing triggers, you can instantly respond to customer actions and spark engagement when it matters the most.
Customer Insights redefines how marketing teams operate by consolidating tools, unifying data, and using AI capabilities.
Demonstrating Customer Insights – Journeys
Dynamics 365 Customer Insights Capabilities include:
- Unified customer profiles
- Audience segmentation
- Real-time, event-driven journeys
- Ready-to-use digital channels
- Event planning
- Visual journey designer
- Lead/account nurturing
- Custom event triggers
- Dynamic content personalisation
- Lead scoring and sales handoff
- Attribution and campaign analytics
- Natural language inputs
- Contextual AI recommendations
- Consent and preference management
- Brand and business unit support
- Native Dynamics 365 integration
- Landing page templates
- Embedded web forms
- Predictive insights
- A/B testing
A/B Split testing
How we partner with you
At ServerSys, we take a consultative approach to understand your marketing needs and configure D365 Customer Insights – Journeys.
Our consultants will provide strategic guidance and hands-on expertise to implement Customer Insights alongside your other Dynamics 365 apps. We’ll apply your branding to emails, assist your campaign-building efforts and support user adoption to achieve quick wins.
We don’t just deploy technology but also provide an ongoing partnership to maximise its value to deliver connected customer journeys.
We are proud to work with...
Customer Quotes
Frequently Asked Questions
Ready to transform your marketing?
Contact ServerSys to discuss your marketing goals and explore how Customer Insights – Journeys can help you deliver personalised experiences. We offer three easy ways to get in touch.
Call us now on 0203 884 3804
Email hello@serversys.com
Complete the contact form below, and we’ll follow up shortly.