Dynamics 365 Customer Insights – Journeys
Transform marketing productivity and performance with Dynamics 365 Customer Insights – Journeys. Harness customer insights to drive engagement across every touchpoint.
Helping you guide personalised marketing experiences
We will support you in maximising value from Dynamics 365 Customer Insights – Journeys, an AI-powered marketing automation solution that unifies customer data and orchestrates personalised cross-channel experiences.
Our consultants will help you develop unified customer profiles, create targeted segments, and set up trigger-based journeys to boost content performance.
We’ll help you accelerate revenue with Customer Insights by improving marketing efficiency, targeting audiences, and driving qualified leads.
How Dynamics 365 Customer Insights – Journeys Benefits You
- Real-time journeys
- Enhanced productivity
- Faster campaign creation
- Unified client data
- Improve sales alignment
Transform Campaign Personalisation with Real-Time Journeys
Do outdated tools and disconnected customer data limit your ability to run personalised cross-channel campaigns?
Look no further than Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing).
This AI-powered marketing automation solution helps you create a clear picture of every customer to send tailored messages that create personalised experiences.
By unifying organisational data into complete customer profiles, Customer Insights tackles fragmented views.
With real-time signals providing triggers, you can instantly respond to customer actions and spark engagement when it matters the most. Copilot capabilities further accelerate campaign orchestration and content creation with natural language instructions.
Dynamics 365 Customer Insights – Journeys will enable you to execute highly personalised campaigns that drive engagement and revenue efficiently. Embedded analytics provide attribution insights to optimise performance continuously.
Customer Insights redefines how modern marketing teams operate by consolidating tools, unifying data, and applying AI capabilities.
Dynamics 365 Customer Insights Capabilities include:
- Unified customer profiles
- Audience segmentation
- Real-time, event-driven journeys
- Ready-to-use digital channels
- Event planning
- Visual journey designer
- Lead/account nurturing
- Custom event triggers
- Dynamic content personalisation
- Lead scoring and sales handoff
- Attribution and campaign analytics
- Natural language inputs
- Contextual AI recommendations
- Consent and preference management
- Brand and business unit support
- Native Dynamics 365 integration
- Landing page templates
- Embedded web forms
- Predictive insights
- A/B testing
A/B Split testing
Download Dynamics Customer Insights Guide
Learn about the capabilities of Dynamics 365 Customer Insights and see how ServerSys can help you get started.
A/B Split testing
Our Customers Include…
“Thanks to ServerSys, we’ve transitioned in a structured and positive way and now have a modern cloud-based solution that is already delivering measurable productivity gains, is highly adaptable and infinitely configurable, and will enable us to harness new technologies like AI in the future.”
Neil Spires, One Toyota Fleet Strategy, Motability & CRM Manager at Toyota (GB) plc.
“Our business has undergone a massive change in an extremely short time frame. But the collaborative and fully accountable approach adopted by ServerSys made the evolution to a new platform painless while helping us drive forward with our new business model.”
Mark Hazelwood, Operations Director, Miworld at Mitie.
“ServerSys restored our faith in IT suppliers and 100% rescued our project. When it comes to technical knowledge and the ability to communicate with and listen to users – they’re in a league of their own.”
Sarah Patrick, Group Marketing Manager at Alchemy Ingredients.