Insights
Learn what’s new and read insights about Microsoft Dynamics 365 and the Power Platform.
Dynamics Marketing is now Customer Insights
Microsoft renamed the Dynamics 365 Marketing module in September to Dynamics 365 Customer Insights. This was to bring Marketing and the Customer...
How Dynamics 365 Can Help You Reduce Environment Impact and Improve ESG Performance
With climate change an existential threat, most organisations strive to adapt their operations to reduce environmental impact. Innovating through...
Introducing Copilot for Dynamics 365
Microsoft Dynamics 365 Copilot integrates AI capabilities directly within applications to assist employees and optimise workflows. Early data from...
Harnessing Dynamics 365 for Customer Retention Strategies
To effectively retain customers, businesses need robust tools and strategies that allow them to understand their customers, engage with them on a...
How to Deliver Excellent Experiences with Customer Service
Microsoft Dynamics 365 Customer Service offers a comprehensive solution to help organisations meet and exceed customer expectations. With its robust...
How to Enhance Business Productivity with Power Automate
To remain competitive, organisations are constantly seeking ways to streamline processes, boost productivity, and improve efficiency. Dynamics 365...
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