Insights and News
Learn what’s new and read our insights about Microsoft Dynamics 365 and the Power Platform.
Refine Segments with Marketing Signals in Customer Insights – Data
Discover how new segmentation features in Customer Insights – Data let you target audiences using marketing engagement signals.
How Copilot Content Assist Improves D365 Customer Service Emails
Boost customer service efficiency with Copilot Content Assist for drafting for faster, clearer, and more accurate responses.
Simplify Event Registration with Dynamics 365 Customer Insights Form Prefill
Make customer journeys smoother with Dynamics 365’s new form prefill feature – save time, reduce friction, and boost form completion rates.
Managing Consent and Compliance Profiles in Dynamics 365 Real-Time Journeys
Configure consent and compliance profiles in Dynamics 365 to ensure GDPR compliance and respect your customer preferences.
Compliance Management with Dynamics 365 Web Portals
Simplify your compliancy processes with integrated web portals. Discover how to simplify tasks, reduce errors, and ensure consistency.
Calculating the Value Return from Dynamics 365 Customer Insights
Explore examples of the ROI gained by marketing teams from implementing D365 Customer Insights with Forrester research findings.
New Form Audience Management Options in D365 Customer Insights
Optimise your lead and contact management with real-time journey forms in Microsoft Dynamics 365 Customer Insights.
A Quick Guide to Licensing Dynamics 365 Customer Insights
Get a clear overview of D365 Customer Insights licensing. Explore tenant-based licenses, default capacities, and fair usage policies.
5 Ways to Improve Marketing Campaigns with Customer Insights – Data
Boost your marketing with Customer Insights: Data – unify, enrich, and export customer data for smarter targeting and higher campaign ROI.
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A Blueprint for Effective Dynamics 365 CRM Project Leadership
The effectiveness of a Dynamics 365 CRM system relies on strong leadership. Without strategic oversight and advocacy, the technology's potential can...
How Administrators Can Improve CRM Data Quality
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Rubbish in means rubbish out. Poor-quality data results in...
Using Dynamics 365 to Increase Customer Retention
How Dynamics 365 powers customer retention strategies through data centralisation, automation, and personalised service.
How to Overcome Dynamics 365 Project Challenges
How to overcome Dynamics 365 project obstacles including unclear goals, change resistance, data issues and adoption barriers
6 Steps for Dynamics 365 CRM Project Success
Follow our 6 steps for achieving a successful Dynamics 365 project delivery, including stakeholder involvement and agile development.
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