Insights
Learn what’s new and read insights about Microsoft Dynamics 365 and the Power Platform.
Unmasking the Simple Truth Behind AI and Automation Choices
Discover practical AI and automation insights for modernising your processes and workflows to increase operational efficiency and growth.
How Microsoft Copilot for Service Transforms Customer Support
Microsoft Copilot helps agents improve service delivery, streamlining communication and enhancing efficiency with innovative, data-driven solutions.
Maximise your Dynamics 365 Sales Productivity with Focus Mode
Unlock increased sales productivity with Dynamics 365 Focus Mode. Streamline tasks, accelerate actions, and manage relationships effortlessly.
How to Licence Microsoft Dynamics 365 Customer Service
Are you overpaying for Dynamics 365 Customer Service licenses? Learn more about the options here.
15 Ideas to Level Up Your Dynamics 365 CRM
Elevate your Dynamics 365 CRM system with these user-focused enhancements, data management best practices and features.
Model-Driven Apps: Unlocking Business Agility in Dynamics 365
Model-Driven apps transform application development, empowering businesses to adapt quickly in today’s fast-paced environment.
Best Practices for CRM User Adoption
Explore our CRM user adoption best practices such as good communication and training to maximise your project success.
Mastering Access Control with Dynamics 365 Security Roles
Discover how Dynamics 365 security roles help administrators simplify user access management and ensure appropriate usage privileges.
Demystifying the Microsoft Dataverse Storage Model
As businesses progress on their digital transformation path and consolidate data from various sources within their organisation, the volume of data...
How to Improve Collaboration with Dynamics 365 Teams Integration
Using the native integration between Dynamics 365 and Teams, businesses can enhance teamwork, streamline communication, and foster a collaborative...
A Blueprint for Effective CRM Project Leadership
A CRM system is only as powerful as the leadership guiding it. Without strategic oversight and advocacy, potential deteriorates into wasted budgets...
Danger! Poor Data Quality and How CRM Admins Can Save the Day
Like any asset, your CRM system depends on the quality of its inputs to deliver value. Instead of streamlining operations, bad data misguides...
Getting Started with Dynamics 365: Empowering Small Businesses
Top 8 considerations for Small Businesses when moving to a Dynamics 365 solution.
Dynamics Marketing is now Customer Insights
Microsoft renamed the Dynamics 365 Marketing module in September to Dynamics 365 Customer Insights. This was to bring Marketing and the Customer...
Introducing Copilot for Dynamics 365
Microsoft Dynamics 365 Copilot integrates AI capabilities directly within applications to assist employees and optimise workflows. Early data from...
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A Quick Guide to Dynamics 365 Sales Sequences
Explore how Dynamics 365 Sales Sequences help optimise sales outreach and support consistent messaging to reach successful outcomes.
Previewing 2024 Release Wave 1 for Microsoft Dynamics 365 – Sales and Marketing Updates
Our takeaways from the 2024 Release Wave 1 announcements, available for sales and marketing teams in D365 from April.
Efficient Engagement with Smart Org Charts for Dynamics 365 Sales
Last year, Microsoft unveiled an enhanced Organisation Chart for the Dynamics 365 Sales Hub. This builds on the legacy Org Chart feature with...
Optimise Message Delivery with Quiet Times in Dynamics 365 Customer Insights
Explore how this new feature for Customer Insights – Journeys can observe quiet periods and respect regulatory constraints.
Tap into AI Capabilities with Microsoft Copilot for Dynamics 365 Customer Insights and Marketing
Explore new Microsoft Copilot AI features for Dynamics 365 Marketing and Customer Insights for increased efficiency and personalised engagement.
Managing Out-of-Office Approval Processes in Dynamics 365
Efficiently manage out-of-office Dynamics 365 approvals – discover innovative, adaptive workflows for seamless business continuity and resilience.
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