Insights
Learn what’s new and read insights about Microsoft Dynamics 365 and the Power Platform.
Maximise Lead Capture Visibility: Integrate Dynamics with External Forms
Integrate existing website forms with Dynamics 365 Customer Insights. Maximise visibility and centralise data.
Comparing Microsoft Dynamics 365 Sales Licences
Understand the main differences between Dynamics 365 Sales licenses, including functionalities, storage and entitlements for cost-effective decisions.
Digital Strategies for Enhanced Member Retention
Embrace digital transformation to improve member retention and loyalty through personalised experiences and efficient data management using the Microsoft Power Platform.
Unveiling Dynamics 365’s Enhanced Email Timeline Referencing
Explore Dynamics Customer Insights enhanced email timeline referencing. Streamline team communications with full email content visibility.
Dynamics 365 Pricing Increase from October 2024
Detailing pricing changes across Dynamics 365 products from October 2024, including Sales Enterprise and Customer Service Enterprise.
5 Best Practices to Reinforce Security in Dynamics 365 & Power Apps
Elevate security in your Dynamics 365 and Power Apps environments with these 5 best practices for robust data protection.
Enhanced Sequence Preview Now Available in Dynamics 365
Optimise sales workflows with Dynamics 365’s Sequence Preview. Gain complete visibility and foster collaboration for increased efficiency.
Associate Email Activities with Multiple Records
Discover a preview Dataverse feature for linking activities to multiple records in Dynamics 365 and Power Apps.
Power Pages Templates: Simplifying Your Way to a Dynamic Website
Discover examples of Power Pages templates to simplify site development and enhance efficiency with integrated, data-powered websites.
A Strategic Guide to Selecting a Dynamics 365 CRM Managed Services Partner
Explore key factors to consider when choosing a Dynamics 365 CRM managed services partner for strategic growth and success.
Reduce Your Dynamics 365 Storage Costs with Azure Blob Storage
Cut Dynamics 365 storage costs significantly with Azure Blob Storage. Smart, secure, and cost-effective data archiving for your business
Navigating Your Path to Dynamics 365 CRM Go-Live Success
Navigate your Dynamics 365 CRM project with ease. Our guide provides a detailed roadmap for efficient project ‘go-live’, leading your business towards growth and innovation.
Best Practices for CRM User Adoption
Explore our CRM user adoption best practices such as good communication and training to maximise your project success.
Mastering Access Control with Dynamics 365 Security Roles
Discover how Dynamics 365 security roles help administrators simplify user access management and ensure appropriate usage privileges.
Demystifying the Microsoft Dataverse Storage Model
As businesses progress on their digital transformation path and consolidate data from various sources within their organisation, the volume of data...
How to Improve Collaboration with Dynamics 365 Teams Integration
Using the native integration between Dynamics 365 and Teams, businesses can enhance teamwork, streamline communication, and foster a collaborative...
A Blueprint for Effective CRM Project Leadership
A CRM system is only as powerful as the leadership guiding it. Without strategic oversight and advocacy, potential deteriorates into wasted budgets...
Danger! Poor Data Quality and How CRM Admins Can Save the Day
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Poor-quality data misguides decisions with inaccurate...
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Dynamics 365 and Customer Voice: A deep dive into the future of feedback
Discover how Microsoft Customer Voice revolutionises feedback management, integrating seamlessly with Dynamics 365 for actionable insights.
What’s New in Microsoft Dynamics 365 Customer Service for 2024
Highlights of the latest features and upcoming enhancements for Microsoft Dynamics 365 Customer Service.
Top 5 Highlights of Dynamics 365 and LinkedIn Sales Navigator Integration
Discover how to enhance CRM with Dynamics 365 and LinkedIn Sales Navigator integration – streamline sales, enrich connections, and drive efficiency.
A Quick Guide to Dynamics 365 Sales Sequences
Explore how Dynamics 365 Sales Sequences help optimise sales outreach and support consistent messaging to reach successful outcomes.
Previewing 2024 Release Wave 1 for Microsoft Dynamics 365 – Sales and Marketing Updates
Our takeaways from the 2024 Release Wave 1 announcements, available for sales and marketing teams in D365 from April.
Efficient Engagement with Smart Org Charts for Dynamics 365 Sales
Last year, Microsoft unveiled an enhanced Organisation Chart for the Dynamics 365 Sales Hub. This builds on the legacy Org Chart feature with...
Optimise Message Delivery with Quiet Times in Dynamics 365 Customer Insights
Explore how this new feature for Customer Insights – Journeys can observe quiet periods and respect regulatory constraints.
Tap into AI with Microsoft Copilot for Dynamics 365 Customer Insights
Explore new Microsoft Copilot AI features for Dynamics 365 Marketing and Customer Insights for increased efficiency and personalised engagement.
Managing Out-of-Office Approval Processes in Dynamics 365
Efficiently manage out-of-office Dynamics 365 approvals – discover innovative, adaptive workflows for seamless business continuity and resilience.
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