Insights and News
Learn what’s new and read our insights about Microsoft Dynamics 365 and the Power Platform.
Reduce Dataverse Storage Consumption by Reviewing Copilot Transcript Retention
Learn to optimise your Dataverse storage by efficiently managing Copilot transcripts from Dynamics 365 and Power Apps.
How Conversation Intelligence Works in Dynamics 365 Sales
How Conversation Intelligence transcribes calls, analyses sentiment, and surfaces coaching insights in D365 Sales.
How the Dynamics 365 App for Outlook Works
How the Dynamics 365 App for Outlook tracks emails, creates CRM records, and gives you access to contact data without leaving your inbox.
A Guide to Microsoft Power Pages Licensing
How Power Pages licensing works, including authenticated and anonymous user meters, use rights with Dynamics and PAYG billing.
Why Dynamics 365 Needs Expert Support After Go-Live
6 benefits of specialist Dynamics 365 support after go-live, from extending team capacity to navigating Microsoft updates and licensing.
A Concise Guide to Dynamics 365 Agent Scripts
Discover how to enhance customer support with Dynamics 365 agent scripts for efficient, consistent service and brand unity.
Dynamics 365 for Trade Associations: Membership, Events, and Portals
How trade associations use Dynamics 365 to manage tiered memberships, coordinate events, and engage members through portals.
Using AI in the Workplace: Insights from the 2024 Work Trend Index Report
Discover the future of AI in the workplace with a summary of insights from the Microsoft and LinkedIn 2024 Work Trend Report.
Ultimate Dynamics 365 Terminology Cheat Sheet
Learn essential Dynamics 365 terminology like entity, record, Dataverse, and workflows. Perfect for newcomers to navigate the platform.
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