Demystifying Dynamics 365 Licensing [Updated October 2019]

October changes for Dynamics 365

Customer Engagement Plan licences are no longer available on new agreements from October 2019. Now users will need to purchase a base level for an application and then should they require more capabilities, they can add on another licence at a reduced fee.

When you need to renew existing licences, administrators will need to transition any users currently licensed with the Customer Engagement Plan to this new model as Plan SKUs will no longer be available.

Dynamics 365 Customer Engagement Licence Types:

Dynamics 365 has two types of SLs for internal users.

Licencing by User SL

User SL: The primary licensing is by User SLs, which are assigned on a “named user” basis, meaning each user requires a separate User SL named user subscription. User SLs cannot be shared, but an individual with a User SL may access the service through multiple devices. The Dynamics 365 user subscriptions classify users into the following types: 

Full users: These are users who make use of the feature rich business applications, typically known as Power Users. They could be sales people, customer service reps or finance employees. These full users are licenced with a Dynamics 365 application subscription. 

Additional users: often represent a large percentage of users in an organisation and may consume data or reports from line of business systems, complete light tasks like time or expense entry and HR record updates or be heavier users of the system, but not require full user capabilities. These additional users are licensed with Dynamics 365 Team Members (hereinafter written as Team Members) or Dynamics 365 Operations – Activity (hereinafter written as Operations – Activity) SL. 

Licence by Device SL

With Device SL any number of users can access a licensed device with individual logins without the need for separate User SLs. If individual users share one login, their individual usage cannot be tracked. Customer Engagement device licenses are full devices – they include the same rights as the equivalent user license, while the Dynamics 365 Operations – Device (hereinafter written as Operations – Device) license is a limited license with a subset of Finance, Supply Chain Management, and Retail capabilities. 

Pricing

Pricing guide for Dynamics 365 Marketing

Pricing guide for Dynamics 365 Sales

Pricing guide for Dynamics 365 Customer Service

Pricing guide for Dynamics 365 Field Service

Check your Dynamics 365 Customer Engagement Licences

We appreciate licencing is often difficult to grasp, it has many nuances which benefit the user by enabling greater flexibility of what users actually need over other competitive CRM solutions on the market. 

Download the full Dynamics 365 Licencing Guide

If you want to take a look at the comprehensive Dynamics 365 guide across the entire platform including On-Premise, Cloud, extra add-ons, Power Platform and more, you can download it directly from Microsoft.

As a Dynamics 365 specialist, we understand that business roles aren't so neat and tidy in the real-world and employees wear many hats. This is why we're offering a free checkup of your licencing where we can identify if we can recommend savings, and also see if your existing licences are suitable for a particular users needs.

We pride ourselves on understanding the licencing complexities of the Microsoft Dynamics 365 platform and can map it to your business, enabling you to allocate budget to accelerate growth.