Dynamics 365 Portals To Handle Processes Around the Clock

We build portals for organisations that run Dynamics 365, so members, customers and partners can apply, register, pay and request help online. Each action writes straight to your Dynamics 365 records, without your team in the middle.

See your portal before you buy

A Dynamics 365 portal is a secure website where people outside your organisation sign in to see and update their own records in Dynamics 365. Building them is a dedicated practice for us, on Power Pages or as custom Azure Blazor sites.

We have delivered portals for charities, regulators, membership bodies and professional services firms, and we run each project end-to-end, from scoping to launch and beyond.

Once we understand your processes and goals, we’ll build a working prototype so you can see the portal design and each journey before you commit.

Tell us what you want your portal to do.

Portals we build most often

Members can make requests, apply, book events and update details, with each change going into Dynamics 365.

Membership portal

Partners use portals to register deals, pick up marketing material and track referrals.

Partner portal

Suppliers can confirm orders, upload invoices and keep certificates in date.

Supplier portal

Community members can post questions and answers, so common queries get answered without your staff.

Community portal

Customers log cases, track progress and find answers without phoning you.

Customer portal

Personalised experiences that lift engagement and retention.

Membership portal

Online collaboration to grow your partner channel.

Partner portal

Integrated processes that keep your supply chain moving.

Supplier portal

Hubs that build networks and conversation.

Community portal

Customers log cases, track progress and find answers without phoning you.

Customer portal

Processes worth moving online

Whatever the audience, we build portals that take repetitive tasks off teams’ hands, freeing up time for more valuable work. Common examples include:

Applications

Receive application requests

Receive requests for grants, permits and proposals through structured online forms.

Payments

easily process payments with Power Pages

Take secure online payments through integrated gateways such as Stripe.

Registrations

handle registering for conferences and events online

Sign people up for conferences, workshops and events online.

Knowledge

User discoverable knowledge base with Power Pages

Help users find answers fast and deflect routine service queries.

Scheduling

book appointments with Power Pages

Let customers check availability and book appointments.

Service Requests

Capture Support Issues with Power Pages

Capture support issues online and create cases automatically in Dynamics 365.

Applications

Receive application requests

Receive requests for grants, permits and proposals through structured online forms.

Registrations

handle registering for conferences and events online

Let customers check availability and book appointments.

Scheduling

book appointments with Power Pages

Let customers check availability and book appointments.

Payments

easily process payments with Power Pages

Take secure online payments through integrated gateways such as Stripe.

Knowledge

User discoverable knowledge base with Power Pages

Help users find answers fast and deflect routine service queries.

Service Requests

Capture Support Issues with Power Pages

Capture support issues online and create cases automatically in Dynamics 365.

Intelligent Web Portal Advantage Free Guide

Download: The Web Portal Advantage

See how connected portals reduce manual workload and lift engagement. Our guide covers integration, the processes worth moving online first, and the outcomes to expect.

Connected to the systems you already run

Your portal integrates with the data sources behind your operation, so user journeys stay joined up. Examples include:

  • Dynamics 365 — Publish and update cases, contacts, accounts and other tables
  • Stripe — Take secure card payments inside the portal
  • HiveQ — Manage access to educational and training content
  • Loqate — Keep records accurate with built-in address lookup
  • Business Central — Support invoicing and order tracking
  • DocuSign — Collect electronic signatures online

The right portal build for your project

We build on the Microsoft foundation to fit your portal needs and roadmap.

Power Pages

Templates and low-code tools to launch a data-powered Power Pages site quickly.

Faster deployment

Lower upfront cost

Simpler to maintain

Azure Blazor Portals

Full design freedom for sites that need bespoke functionality at scale.

Fully custom design

Greater scalability

Lower usage costs

See portals in action

How you benefit

Increased engagement with Portals

More Engagement
A hub for people to access resources, manage accounts and get help.

Transform customer experience with web portals

Stronger Relationships
A responsive on-demand service your customers return to and rely on.

Improve business efficiency with ServerSys and Dynamics and Power Platform

Enhanced Efficiency
Automated workflows that handle routine processes and scale without extra headcount.

Why ServerSys

Portal and CRM in one team
We build portals and Dynamics 365 systems, so the same partner designs the portal and the records it writes to.

The right build for your project
 Our scoping covers the key architectural and design questions that ensure your portal delivers and scales easily.

Security set right from the start
Most portal risks come from how access and permissions are configured. We work through each access decision so the right boundaries are in place from day one.

We are proud to work with...

Toyota Logo - Proud Partnership with ServerSys
HSS Hire Logo
ODPA Logo
Healthcare rm Logo
Stellar Logo
British Marine Logo
Cifas Logo
chartered institute for securities and investment
Accredo Logo
Selwood Logo - Proud Partnership with ServerSys
Met Facilities
ProAV Logo

What our clients say

“From the functional specifications to the user journey and page content layout, ServerSys have created a web portal that will power exciting new opportunities for Cycling UK and its members into the future.”

IT Manager at Cycling UK – a charity supporting cyclists and promoting bicycle use

“Not only did ServerSys articulate how they could support us, they openly shared their knowledge and understanding when it came to the best approach for integrating our systems and creating a template for the rapid build-out of portals.”

Technical Director at healthcare rm – providers of workplace healthcare solutions

“ServerSys delivered a highly responsive, secure and scalable site capable of handling thousands of concurrent requests and transactions.”

COO at ODPA – independent regulatory authority for Data Protection in the Bailiwick of Guernsey

“This felt like a genuine partnership effort, with ServerSys going to great efforts to deliver on their promise of an exceptional portal.”

Project Manager at Police Now – a charity supporting the recruitment of police officers

“Scalable and easy to manage and maintain, the new web portal makes it possible for us to digitally distribute our research to subscribers 24×7 in a highly efficient and cost-effective manner.”

Global Head of Operations at Tellimer – a global technology, information, and data provider

Dynamics 365 web portals FAQs

How can a web portal improve our customer service?

By providing 24/7 access to self-service options, including knowledge base resources, your customers can quickly find answers instead of contacting support. This improves satisfaction while also freeing staff.

You can also add a chatbot that contextually responds to customer questions using your trusted knowledge resources.

What features can we include in an employee portal?

Typical features are integration with an organisation’s HR platform, internal communications, training resources and the capability to log IT support requests.

How long does it take to implement a portal?

A first version usually goes live in five to eight weeks, depending on your requirements. We then work with you iteratively to add further capabilities.

What are some examples of web portal integrations?

In addition to native integration with Microsoft products, including Dynamics 365, Business Central, Power BI and Power Automate, we have developed portals to integrate with diverse solutions. These have included payment processing systems such as Stripe, Loqate address lookup and CreditSafe. We have also configured integrations using third-party APIs, including Bloomberg, Companies House, DocuSign, Dunn and Bradstreet and many more. Visit theportalcompany.com to learn more.

What technology do you use to build portals?

Our portal solutions are created using different Microsoft products. We will always propose a solution to fit your unique requirements.

In some cases, our technicians will deploy low-code, process-driven websites using Microsoft Power Pages. For more complex requirements, our team develop custom portals using Microsoft Azure.

Regardless of the complexity, we utilise Microsoft Cloud products to build, deploy, and customise web portals that are scalable and secure.

Who are The Portal Company?

The Portal Company is our specialist portal provider, part of the ServerSys group. With years of expertise, we deliver customised solutions tailored to individual business needs.

We use Dynamics 365 natively along with Microsoft Power Platform integrations to increase engagement through self-service portals. Our team provides ongoing support to help organisations of all sizes and industries continuously increase their portal investment. Visit theportalcompany.com to learn more about our approach.

Discuss your portal project

Book a consultation to talk through what you want to achieve. If a prototype would help you decide, we’ll agree on what it should show on that call. Or use the form below to request a callback.