Partners in Your Dynamics 365 CRM Evolution

ServerSys offers more than technical support. We are a strategic managed service partner (MSP), committed to optimising the value of Dynamics CRM implementations.

We aim to continuously enhance system performance and provide consistent engagement that delivers real value.

With our extensive experience, we assure you of an optimised Dynamics 365, improved adoption rates, and swift adaptation to meet your changing needs.

Let’s work together to unlock the full potential of your investment in Dynamics and the Microsoft Power Platform.

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Comprehensive Dynamics 365 Managed Services

Discover our wide-range managed services, including:

Flexible Consultancy Hours

Utilise inclusive hours to assign change requests for our team to make swift, responsive updates to your Dynamics system.

Dedicated Consultant

Connect with a Dynamics and the Power Platform expert who understands your organisation and its processes.

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Proactive Advice and Reviews

Gain strategic insights and access to practical solutions that will enhance your Dynamics experience.

New Feature Guidance

We’ll assist you in exploring, testing, and configuring innovative features and new capabilities to improve performance.

Technical Support

Our managed services include access to unmetered helpdesk support to address all Dynamics-related issues.

Integration Management

We’ll help you streamline workflows by integrating additional data sources with your Dynamics system.

At ServerSys, we will support you with specialist resources and a committed partnership to help your business thrive with Dynamics 365 and the Microsoft Power Platform.

Why Partner with ServerSys?

  • High customer retention reflects our commitment to long-term, trusted partnerships.
  • 25+ years of experience supporting CRM and business solutions.
  • 100% focus on Dynamics 365 and the Microsoft Cloud Platform.
  • Receive support from a certified Microsoft CSP Tier-1 partner.
  • Commitment to knowledge sharing and elevating in-house expertise.
  • Proactive optimisation and continuous improvement mindset.
  • Dedicated account management for strategic guidance.

Compare Our Support and Managed Services

Break/Fix SupportElevated SupportEngage Managed Service
SummaryUnlimited usage Dynamics 365 user support.Achieve more and accelerate faster with inclusive Dynamics consultancy.Working hand in hand with you to implement Dynamics 365 improvements each month.
Helpdesk support
Consultancy hours
Access to Dynamics consultants
Integration management
Change management processes
Dedicated consultant
Strategic and technical reviews
Backlog management

Download our guide

Are you interested in learning more? Please read our guide for further details about our Dynamics 365 Managed Services.

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Success Stories

“It’s comforting to know that we have experts working alongside us who will go the extra mile. The level of service ServerSys provides is outstanding.”

Stuart Dennis, MIS Group Project Manager at Altodigital

“Acting as an extension to our in-house development team, ServerSys works side-by-side with us. They’ve become integral to how we work.”

Ciaran Doyle, Business Analyst at Honda (UK) Corporate Selecting.

“ServerSys restored our faith in IT suppliers and 100% rescued our project. When it comes to technical knowledge and the ability to communicate with and listen to users – they’re in a league of their own.”

Sarah Patrick, Group Marketing Manager at Alchemy Ingredients.

Outcomes we deliver

Advanced your digital transformation with ServerSys. Explore the impactful outcomes you can achieve through our Dynamics 365 managed services:

Strategic decision-making

Benefit from our expertise and industry knowledge to guide your Dynamics CRM decisions.

Enhanced productivity

Boost your efficiency with increased Dynamics 365 adoption.

Optimised operations

Experience continuous improvements as we optimise your workflows for peak performance.

Increased value realisation

Realise the potential of Dynamics with guidance from our experts.

Empowered teams

Boost your team’s confidence and expertise with personalised training.

Fast, effective issue resolution

Minimise downtime with swift incident resolution and proactive troubleshooting.

Outcomes achieved with Managed Services from ServerSys for Dynamics 365

Dynamics 365 Managed Services FAQs

What are ServerSys Managed Services for Dynamics 365?

Our managed services offer a combination of services to help organisations of all sizes gain the most value from Dynamics 365 CRM applications. Our goal is to be your trusted advisor by optimising your system to increase its usage and drive success. We provide support and technical consultancy to help you quickly implement solutions and adapt the system to meet your changing needs.

How will ServerSys Managed Services benefit my company?

Our Managed Services provide multiple benefits to assist your organisation in obtaining the best results from Dynamics 365 and the Microsoft Cloud. Our clients often report benefits from partnering with ServerSys, such as improved productivity, operational efficiency, and better utilisation of Dynamics 365. Browse our case studies to learn more about these outcomes.

How does the Engage Managed Service work?

Our flagship managed service for Dynamics 365 is our Engage plan. With this subscription, we will work closely with you to guide the development of your system and ensure a consistent flow of improvements each month. We’ll do this by engaging your project stakeholders frequently and assigning one of our consultants who will share insights, help you prioritise actions and adapt your CRM strategy. Additionally, if required, we can even act as your delegated CRM administrator.

What level of support can I expect from ServerSys?

Each of our support and managed service plans includes unlimited access to technical support for all Dynamics 365-related issues. Support can be accessed by phone, email or via our online portal. Our service level agreements cover four support tiers, which include a 10-minute response time and hourly updates for tier-one issues. Download our guide to learn more. Through our managed services, we strive to provide a proactive, personalised partnership to reduce support incidents.

What challenges does Managed Services address?

Our managed services are designed for any organisation that wants to improve performance with Dynamics 365. We support CRM administrators by providing access to in-demand resources to resolve issues promptly and implement changes quickly. Additionally, our consultants also help administrators address adoption challenges, manage change request backlogs, configure new features, and unlocking insights from data to support confident decision-making.

How does ServerSys aid in strategic CRM decision-making?

Drawing from our industry knowledge and client engagements, we offer valuable guidance and personalised recommendations that are grounded in a sound understanding of your organisation and its objectives. Our team of consultants will assist you in making strategic decisions to enhance Dynamics 365 adoption and maximise the return on your investment.

Ready to achieve CRM success?

Begin your journey towards impactful results with Dynamics 365 and the Microsoft Power Platform with ServerSys as your MSP. Please fill out the form below to request a call back, and one of our consultants will be in touch. Alternatively, call us now to discuss your plans and receive a quote.