Microsoft Dynamics 365 Support & Managed Services UK Partner

Keeping your Dynamics 365 performing at its best

As a Microsoft partner with over 25 years of CRM experience, we’ve helped more than 200 organisations hone their technology to improve performance.

When you partner with ServerSys, you’re choosing a trusted UK team that is committed to building relationships and doing the right thing for our clients by prioritising business outcomes rather than billable hours.

Whether you need guidance at critical decision points or support during unexpected challenges, our team provides the expertise you expect.

Why choose ServerSys as your Dynamics 365 support partner?

ServerSys consultants will understand your processes and configuration, enabling us to deliver solutions tailored to your needs.
Our managed service delivers support and consultancy with transparency, so you always know what’s happening and why.
ServerSys knowledge transfer builds your team’s capabilities, reducing dependency on external support and empowering staff.
Our experienced UK-based consultants drive technology efficiencies, helping you maximise ROI from Dynamics.
Low staff turnover provides continuity and a deeper understanding, so you work with people who know your business.

TAKE OUR VALUE ASSESSMENT

Organisations we work with

We are proud to work with some of the UK’s best-known commercial and non-profit organisations, including:

What our clients say

Working alongside ServerSys meant we got the support we needed every step of the way. They provided appropriate guidance and advice without dictating what we should and shouldn’t have.

Fleet Strategy, Motability and CRM Manager at Toyota (GB)

“ServerSys support team always works with me and finds the best solution. Even if they can’t come up with an immediate answer, I know they’ll work hard until they’ve found a solution. ServerSys knows Dynamics and understands our business, which saves a lot of time.”

Digital Marketing Expert at Hill Dickinson – international commercial law firm

ServerSys restored our faith in IT suppliers and 100% rescued our project. When it comes to technical knowledge and the ability to communicate with, and listen, to users – they’re in a league of their own.

Director at Alchemy Ingredients – manufacturer of cosmetic formulations

“I really appreciate the flexibility and support from ServerSys. You have been an immense help to our business, and I can’t help but feel that you are truly heaven-sent! I am sincerely grateful for all your efforts.”

Partner at Dr J and Colleagues – leading psychiatrist and psychologist consultancy

“In the 13 years we have worked with ServerSys, we’ve never had a bad situation. Their support goes above and beyond anything we’d expect. Having this kind of relationship with a CRM partner is critical in today’s competitive landscape. We felt that we were in safe hands.”

Group Project Manager at Altodigital – workplace technology provider

What’s Included in our Dynamics 365 Support Services?

Select the engagement level that aligns with your business objectives and in-house capabilities.

Elevated Support

Combines support with consultancy hours, creating the ideal balance between immediate assistance and scheduled updates.

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Unmetered and unlimited usage support

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Support helpdesk and online portal

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Inclusive consultancy hours

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Access to experienced Dynamics 365 consultants

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Platform and integration management

Engage Managed Service

Comprehensive partnership featuring dedicated consultancy and monthly progress cycles to advance your Dynamics maturity.

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All Elevated Support features

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Dedicated consultant

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Monthly planning and reviews

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Backlog management

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Delegated administration

When to use ServerSys Dynamics 365 support services

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Limited In-House Skills

If your internal team lacks the specialised knowledge to manage or troubleshoot Dynamics 365 effectively.

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Need Extra Capacity

When you want to improve your Dynamics 365 system without reducing your in-house team’s bandwidth.

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Complex Architecture

Your system involves complex integrations or custom processes that require expert management.

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Further Optimisation

When you want to configure additional features and make changes that will improve your CRM system.

Smooth Transition from Your Current Provider

We recognise that switching Dynamics 365 support partners can seem daunting. Our transition process is designed to minimise disruption and realise early value.

Week 1

Initial Assessment

We start by reviewing your current environment, documenting configurations, customisations, and integration points to ensure that nothing is overlooked. We’ll also look to identify opportunities to automate processes, improve user experiences and make other improvements to your Dynamics 365 system.

Week 1–2

Knowledge Transfer

Our team will work closely with your project leaders and your existing provider, if necessary, to ensure that all system knowledge is transferred correctly, including any relevant documentation of custom processes, integrations, and business rules.

Week 2–3

Transition Planning

We’ll develop a detailed transition plan with clear milestones, responsibilities, and timelines to ensure a smooth handover.

Week 3–4

Support Go-Live

Once your support transition is complete, we’ll collaborate to achieve quick wins and be responsive to your new requirements that will build confidence in our new partnership.

Start with a Consultation

Case Studies

Hear how these UK businesses achieved better results with Dynamics 365 by partnering with ServerSys.

Alchemy Ingredients

When their project faced difficulties, Alchemy turned to ServerSys to complete their Dynamics migration.

Read Case Study

Hill Dickinson

Frequent interactions with ServerSys helped Hill Dickinson save time and increase the value of Dynamics 365.

Read Case Study

Flexible Dynamics 365 support for CRM modules

Get expert support from Microsoft Dynamics 365 product experts for the CRM modules that you work with. From sales to marketing applications, we will ensure your system operates securely and effectively.

Dynamics 365 Sales

Accelerate sales with relationship intelligence, automation, contextual insights and productivity-boosting capabilities.

Accelerate your sales

Dynamics 365 Customer Service

D365 Customer Service includes capabilities to increase satisfaction through personalised, service across interaction channels.

Earn customers for life

Dynamics 365 Customer Insights

Respond to customer interactions in real-time with tailored messages that boost engagement and conversions.

Real-Time Marketing

Dynamics 365 Support Services FAQs

What is the difference between support and managed services?

Support services typically focus on reactively resolving technical issues as they arise, while managed services provide a more comprehensive approach that includes strategic guidance and ongoing system improvements. Our managed services include break/fix support, but also provide access to our experienced consultants who will respond to your change requests and help you improve performance with Dynamics 365.

What challenges do managed services address?

Our managed services are designed for any organisation that wants to improve performance with Dynamics 365. We support administrators by providing access to in-demand resources, enabling them to resolve issues promptly and implement changes quickly. Additionally, our consultants also help administrators address adoption challenges, reduce storage costs, manage request backlogs, configure new features, and unlock data insights.

How quickly will you respond to support requests?

Our response times are based on the priority level of the issue. Priority 1 (critical) issues receive a response within 10 minutes, Priority 2 within 1 hour, and Priority 3 within 2 hours. All functional and change support requests receive an automatic acknowledgement and are typically addressed within 24 hours.

What happens if we need more hours than our plan includes?

If your managed service doesn’t have sufficient banked hours to fulfil a new requirement, the agreement can be upgraded to increase capacity. Alternatively, additional consultancy time can be purchased separately. We’ll always discuss options with you before any extra charges are incurred.

What makes ServerSys different from other Dynamics 365 partners?

We believe what sets ServerSys apart is our 25+ year track record, as evidenced by our loyal client base and our dedicated, experienced staff. Our approach centres on empowering teams through knowledge sharing so you can confidently own your solutions. We take the time to understand each organisation’s distinct processes and goals, then tailor our offerings to drive maximum impact for their unique needs.

Looking for Dynamics 365 Support?

Improve your Dynamics 365 results with a trusted partner. We are one of the UK’s most experienced specialists for Dynamics CRM applications. To discuss your support requirements, please get in touch.

Microsoft Dynamics 365 Support Services