Dynamics 365 Managed Services & Support

Unlock the full potential of your technology with a trusted partner who delivers expertise and results, not just promises.

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Strategic Partnership to Transform Your Dynamics Investment

Your Dynamics 365 system should drive growth, not create technical headaches. As a Microsoft solutions partner with over 25 years of specialised experience, we’ve helped more than 200 UK organisations transform their technology from a maintenance burden into a competitive advantage.

When you partner with ServerSys, you’re choosing a team that has maintained a 96% client retention rate by prioritising business outcomes rather than billable hours. Your success becomes our performance metric.

Whether you need strategic guidance during critical decision points or responsive support during unexpected challenges, your dedicated team provides the right expertise at the right time – ensuring your system evolves alongside your ambitions.

Is Your Current Dynamics 365 Support Delivering Value?

Frustrated with Dynamics 365 support that doesn’t understand your challenges? Here’s how ServerSys differs.

The ServerSys Difference
We speak your language by understanding your business workings and goals
Dynamics 365 apps are our core focus
Knowledge transfer that builds your team's capabilities
Our consultants have decades of experience in driving technology efficiencies and adoption
Low staff turnover provides continuity for our clients
LEARN MORE ABOUT OUR APPROACH

What’s Included in our Managed Services?

Select the engagement level that aligns with your business objectives and internal capabilities.

RECOMMENDED

Elevated Support

Our most popular plan combines support with consultancy hours, creating the ideal balance between immediate assistance and scheduled updates.

Unmetered and unlimited usage support

Support helpdesk and online portal

Inclusive consultancy hours

Access to experienced Dynamics 365 consultants

Platform and integration management

Engage Managed Service

Comprehensive partnership featuring dedicated consultancy and structured monthly progress cycles to systematically advance your Dynamics maturity.

All Elevated Support features

Dedicated consultant

Monthly planning and reviews

Backlog management

Delegated administration

Download our managed service guide

The Business Impact of ServerSys Managed Services

Experience tangible outcomes to transform your ROI from Dynamics 365.

Expertise On-Demand

One subscription delivers access to specialists when you need them.

Implementation Insights

Use lessons from hundreds of successful deployments to accelerate efficiencies.

Continuous Evolution

Utilise inclusive consulting hours to turn your ideas into implemented solutions.

Resource Optimisation

Redirect recruitment and training costs while maintaining access to expertise.

Future-Proof Investment

Our native platform approach ensures that your system scales in line with your growth.

AI-Powered Innovation

Harness Microsoft’s latest AI innovations to enhance your workflows, reduce costs and improve decision-making.

Improved outcomes with Dynamics 365

Hear from Clients Thriving with ServerSys Support

“We always recognised the transition process would be business critical, as our sales and marketing processes are dependent on robust systems being in place and operational – and Serverys delivered on every level.”

Mark Hazelwood, Operations Director, Miworld at Mitie.

Read the case study

“ServerSys was able to deliver a platform that was fully integrated with Dynamics 365 CRM, did not require an additional solution database, contained pre-built technology for authentication, content management and security and could be deployed via the cloud.”

Rob Elliott, Global Head of Operations at Tellimer.

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“In the 13 years we have worked with ServerSys, we’ve never had a bad situation. Their support goes above and beyond anything we’d expect. Having this kind of relationship with a CRM partner is critical in today’s competitive landscape. We felt that we were in safe hands.”

Stuart Dennis, MIS Group Project Manager at Altodigital.

Read the case study

Core Components of Our Dynamics 365 Support

Each ServerSys managed services subscription includes these essential elements.

Business Continuity Protection

AI agents analyse data, make decisions, and complete tasks without constant human intervention.

Structured response system for any issue with an escalation framework ensuring visibility.

User Capability Development

improve performance with agents that adapt to new scenarios

"How-to" assistance builds your team's capability through progressive knowledge transfer.

Responsive Partner Commitments

streamline tasks and boost operational efficiency with Copilot Agents

SLAs are designed to provide peace of mind and clear escalation paths, ensuring that appropriate attention is given.

Proactive System Monitoring

improve decision making in real time with Copilot Agents

Regular checks and optimisation with preventative maintenance to avoid potential issues.

Seamless Transition from Your Current Provider

We recognise that switching Dynamics 365 support partners can seem daunting. Our transition process is designed to minimise disruption and realise early value.

Week 1
Initial Assessment

We start by reviewing your current environment, documenting configurations, customisations, and integration points to ensure that nothing is overlooked. We’ll also look to identify opportunities to streamline processes, improve user experiences and make other improvements to your Dynamics 365 system.

Week 1–2
Knowledge Transfer

Our team will work closely with your project leaders and your existing provider, if necessary, to ensure that all system knowledge is transferred correctly, including any relevant documentation of custom processes, integrations, and business rules.

Week 2–3
Transition Planning

We’ll develop a detailed transition plan with clear milestones, responsibilities, and timelines to ensure a smooth handover.

Week 3–4
Support Go-Live

Once your support transition is complete, we’ll collaborate to achieve quick wins and be responsive to your new requirements that will build confidence in our new partnership.

Start with a Free Consultation

FAQs About Our Dynamics 365 Managed Services

Get answers to common questions about our Dynamics 365 managed services and support.

What is the difference between support and managed services?

Support services typically focus on reactively resolving technical issues as they arise, while managed services provide a more comprehensive approach that includes strategic guidance and ongoing system improvements. Our managed services include break/fix support, but also provide access to our experienced consultants who will respond to your change requests and help you improve performance with Dynamics 365.

What challenges do managed services address?

Our managed services are designed for any organisation that wants to improve performance with Dynamics 365. We support administrators by providing access to in-demand resources, enabling them to resolve issues promptly and implement changes quickly. Additionally, our consultants also help administrators address adoption challenges, manage request backlogs, configure new features, and unlock data insights.

How quickly will you respond to support requests?

Our response times are based on the priority level of the issue. Priority 1 (critical) issues receive a response within 10 minutes, Priority 2 within 1 hour, and Priority 3 within 2 hours. All functional and change support requests receive an automatic acknowledgement and are typically addressed within 24 hours.

What happens if we need more hours than our plan includes?

If your managed service doesn’t have sufficient banked hours to fulfil a new requirement, the agreement can be upgraded to increase capacity. Alternatively, additional consultancy time can be purchased separately. We’ll always discuss options with you before any extra charges are incurred.

What makes ServerSys different from other Dynamics 365 partners?

We believe what sets ServerSys apart is our 25+ year track record, as evidenced by our loyal client base and our dedicated, experienced staff. Our approach centres on empowering teams through knowledge sharing so you can confidently own your solutions. We take the time to understand each organisation’s distinct processes and goals, then tailor our offerings to drive maximum impact for their unique needs.

Ready for Better Results?

Transform your Dynamics 365 results with ServerSys as your managed services partner. Call +44(0)203 884 3804, email hello@serversys.com, or complete the form below to start your journey.