To design the right architecture for healthcare rm’s needs, Serversys undertook a deep discovery dive to explore the underlying processes that would need to be supported and define all customer-facing interactions the service portals would need to support. During the review, Serversys also evaluated how data could be enhanced across healthcare rm’ centralised platform, as well as assessing all reporting and data security needs.
“Serversys played a key role in helping to enable us to link our core operational systems with our new finance system. It was evident from the very start that they shared our passion about where we wanted to go. Not only did they articulate how they could support us, they also openly shared their knowledge and understanding when it came to the best approach for integrating our systems and creating a template for the rapid build-out of portals,” says Chris.
Having completed the build out of the newly integrated portal architecture, Serversys next undertook the creation of a comprehensive core ‘white label’ portal design that would become the blueprint for developing all future portals.
“In under a year, Serversys had enabled us to go to market with an innovative new digital support, advice and treatment service for employers and insurers, covering all aspects of health,” continues Chris.
“In under a year, Serversys had enabled us to go to market with an innovative new digital support, advice and treatment service for employers and insurers, covering all aspects of health”
The newly launched YourHalo portal delivers 24/7 access to mental health support as well as access to consultations for physical health, nutrition, weight management, exercise and activity and sleep. Consultations are delivered by healthcare rm’s team of practitioners that includes mental health specialists, CBT therapists, physiotherapists, sports therapists, nutritionists, personal trainers and sleep experts. Users can choose their preferred practitioner according to their area of interests and book a video or phone consultation.
Uniquely, healthcare rm’s service portals are also capable of seamlessly integrating with customers’ HR or sickness absence reporting systems. A feature that both supports smarter workforce strategies and increases operational efficiencies for organisations, while simplifying life for employees.
Implementing a strong IT foundation that’s scalable, future-proofed and designed around an optimised and integrated data architecture that makes it possible to undertake predictive modelling on behalf of customers has enabled healthcare rm to catapult its highly differentiated digital offering to a much wider marketplace.
“We’ve already seen a significant growth in the number of customers and employees we now serve,” confirms Chris.
“Serversys have enabled us to take our B2B proposition to a B2C market and thus a much wider UK employee community. Enabling us to serve more people in a highly cost-effective way.” The newly streamlined IT infrastructure is proving to be a powerful engine for sustained future growth.
“We’re well positioned to handle any amount of potential growth with confidence. There’s no worrying about whether we’ll have the IT resources to support thousands upon thousands new users. Plus, we can now spin up new and highly customised portals in a matter of days – not months,” he continues.
Feedback from healthcare rm’s business users around Serverys ability to support the solution in finance and operational teams, has also been overwhelmingly positive.
“From everyone’s perspective, it just works. An added bonus is that Serversys now handle all support for the specific solution and they truly own it – my users tell me they respond fast, communicate clearly, and won’t rest until they get things resolved. That in itself represents a significant benefit for myself and my team – we no longer get pulled into escalation processes that take us away from more strategic development tasks.”
“We wanted to transform our IT infrastructure so we could scale, at minimal cost, and accelerate the delivery of digital health and wellbeing services to a much wider UK employee base. Ultimately, we don’t want to be experts in Azure or other technologies. We want to be market leaders in the delivery of digital health and employee wellbeing propositions that truly make a difference, and that’s what Serversys have enabled us to achieve.”
“Thanks to Serversys, we now have a much faster response to customer portal and digital solution needs – there’s no need to remodel systems each time.” Evaluating how the partnership works, Chris describes what Serversys brings to the table.
“We look for like-minded and forward-thinking entrepreneurial partners who aren’t afraid to challenge our thinking and can help us deliver our vision. Serversys do all that and more. Looking to the future, I can see the relationship continuing to grow as we further strengthen and enhance the digitalisation of our services. It’s an exciting time for healthcare rm, and Serversys is the right partner to accompany us on the journey.”
“Finding good partners is important to us, and I can see our relationship with Serversys will continue to grow. They truly understand who we are, what we are trying to achieve, and are committed to helping us make it happen.”
Chris Howell, Technical Director at healthcare rm