Offering international investors access to some of the most complex financial markets and economies in the world, Tellimer is a leading provider of specialist knowledge and execution capabilities in equity and fixed-income markets and investment banking, across developing economies in Africa, Central, South and Southeast Asia, Europe, the Middle East, Latin America and the Caribbean.
Committed to providing investors with high-quality services, Tellimer (formerly Exotix Capital) took the decision to launch a new standalone research, analytics and data division (RAD) that would enable its clients to benefit from the firm’s specialist industry and market knowledge.
Determined to help its European clients prepare for regulatory changes to the way in which research is consumed under new MiFID II (Markets in Financial Instruments Directive) regulations, Tellimer wanted to ‘unbundle’ its research and data services from its broking and investment banking divisions and make these available under a subscription service in line with the new MiFID II rules.
Distributing their research through one of the many aggregator platforms in the market was a potential option, but none were capable of handling the complex entitlement scenarios that MiFID II – and Tellimer – required. That meant Tellimer had one choice – initiate its own digital portal that it could manage and administrate exactly in line with regulatory requirements. The move would enable Tellimer to become the industry’s first top-tier provider of ‘paid for’ specialised research designed to help clients identify and monetise financial opportunities arising in emerging markets.
To make this vision a reality, Tellimer needed to overhaul its website to give subscribers an efficient and user-friendly way of accessing paid-for research from its market experts and analysts. Alongside showcasing the high-quality content and resources on offer, the new web portal needed to deliver a highly personalised self-service experience that would enable subscribers to manage their preferences using a simple interface.
“Initiating the new global digital distribution channel for the RAD division was a truly mission-critical project,” explains Rob Elliott, Global Head of Operations at Tellimer .
“We had one chance to get it right – and a short window of opportunity to launch into the market well ahead of MiFID II coming into force.”
Rob and his team turned to Serversys to design and implement the complex client portal solution that Tellimer required.
Hosted in Microsoft Azure cloud, the new self-service web portal delivers a single unified view of all client interaction details, research preferences and history – all of which is essential for the delivery of tailored advice and enhanced customer-centric collaboration.
Transforming the firm’s existing Dynamics 365 CRM into a powerful web engagement platform, the purpose-built solution works directly with CRM accounts, contacts and workflows without the need for any extra development or integration.
Featuring robust yet flexible authentication, CRM data can be applied to make sure each user receives the correct access and permissions. Eligibility to research areas can be tightly controlled and customised, ensuring subscribers can access the content they have permissions for with just a few clicks of a button.
A powerful search tool allows subscribers to conduct granular selections from a range of research categories – macro strategic analysis, credit or equities analysis and frontier analysis, for example. Subscribers can also review the latest information and updates on regional conferences, or request direct access to analysts.
Updating the resources that are available for subscribers to view, play or download is simplicity itself. Microsoft Portal acts as an integrated content management system (CMS) that enables the firm’s analysts to publish new research categorised by industry sector, by region, and by company or country. All of which ensures subscribers can quickly pinpoint the information they’re interested in.
Optimised to provide the ultimate user experience, the portal makes it easy to subscribe, manage account preferences and request automatic notifications on new research relating to specific topics of interest. Ensuring busy portfolio and fund managers aren’t bombarded with irrelevant updates.
Deep integration with Dynamics 365 CRM ensures that all transactions and interactions are captured to provide representatives across the business with real-time intelligence on the research areas subscribers review.
Experts in digital transformation, Serversys had already played a key role in enabling Tellimer to transform its business operations when the firm undertook a major transition to Dynamics 365 CRM.
“In a highly regulated industry such as ours, you need to be certain you’re working with a partner that truly understands your business and can deliver on every count,” says Rob Elliott.
“Serversys worked closely with our key business representatives to map out the detailed requirements and design elements of the portal that had to be customised to our exact needs. As an organisation that already uses Microsoft Dynamics 365, deploying a CRM portal made perfect sense.” Alongside capturing the requirements of internal business managers, Serversys needed to ensure the web portal delivered impressive usability that would prove a hit with subscribers.
“The transition and go live was a smooth process – and Serversys went beyond the call of duty to ensure everything simply worked,” concludes Rob.
The newly launched Portal now helps facilitate direct client interaction with analysts and showcases trading ideas and thought-leading commentary produced by the research team every day on over 160 companies and government entities around the world.
The digital delivery channel has been well received by clients, who are now able to benefit from the firm’s industry and market knowledge via the delivery of bespoke solutions that can be tailored to their specific research needs.