When Serversys first stepped into the frame, Alchemy Ingredients's project team had reached the end of its tether as far as IT implementation projects were concerned.
“To say we were jaded with the whole process would be an understatement,” continues Sarah. “We’d lost all trust in our previous supplier and had little confidence that Serversys would prove any different. Fortunately for us, that fear proved unfounded.”
Quickly getting to grips with the complex nuances of each individual division’s operational needs was just the start. Serversys re-engaged with senior business users and managers, demonstrating newly built user screens so they could get feedback fast
and re-design the system to deliver the functionality everyone required.
“This iterative approach was a breath of fresh air – and it generated visible and measurable results,” continues Sarah. “Instead of spouting convoluted IT speak that made it difficult for users to engage in the design process, Serversys took a much
more common sense approach - they asked clear and direct questions about our processes, challenged us to explain why things had to happen in a certain way, and got to the bottom of all the idiosyncrasies that are unique to each business unit.”
“At every point, they tested their understanding of what was needed by showing us what each element of the system would look like. They also provided recommendations on ways we could do things differently or more efficiently.”
From re-engineering workflows to customising the system to concurrently address the needs of users across the business, and initiating all the additional functionality that was required, Serversys accelerated the project to a successful conclusion.