by Daniel Norris | Aug 15, 2025 | Advice, CRM, Insights
Managed solutions should be your default for Dynamics 365 production environments. They package customisations in a controlled, removable format that keeps environments consistent and deployments predictable. Unmanaged solutions belong in development, where you need... 
by Warren Butler | Aug 8, 2025 | Advice, AI, Copilot, Insights
AI agents are already being built across organisations, whether IT teams are ready or not. Microsoft’s Administering and Governing Agents report sets out a governance framework covering three creator tiers (end users, makers, and developers), data access... 
by Warren Butler | Aug 4, 2025 | Advice, CRM, Digital Transformation, Insights
Dynamics 365 ROI becomes visible across six areas: user adoption, process automation, data quality, system integration, customer impact, and alignment with business objectives. What counts as “good” varies between organisations and between the people... 
by Warren Butler | Jul 24, 2025 | Insights, Portals
Web portals address a growing gap between how customers contact businesses and how they would prefer to. YouGov research shows 65% of UK adults still phone for service, but only 31% prefer it [1]. Most people would rather find answers themselves than be forced through... 
by Warren Butler | Jul 22, 2025 | CRM, D365 Customer Service, D365 Sales, Dynamics Features, Insights
Customer interactions happen everywhere. Phone calls during commutes, emails between meetings, follow-up tasks handled on mobile devices, and new contacts met at events. These touchpoints represent valuable relationship data that can easily slip through the cracks.... 
by Warren Butler | Jul 18, 2025 | Copilot, D365 Customer Service, D365 Marketing, D365 Sales, Dynamics Features, Insights, What's new?
Microsoft’s 2025 Release Wave 2 introduces new features rolling out between October and March 2026. AI-powered agents and innovations lead the way, along with many additional capabilities also announced. In this article, we’ve shared some highlights across...