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What’s New and Next for Dynamics 365 Real-Time Journeys in 2025

What’s New and Next for Dynamics 365 Real-Time Journeys in 2025

by Warren Butler | Nov 29, 2024 | D365 Marketing, Dynamics Features, Insights, What's new?

Numerous updates enhanced the capabilities of the real-time journeys module in D365 Customer Insights in the latter half of 2024. Below, we’ve listed our favourites, shared a demonstration, and highlighted upcoming features due in early 2025. To find out about further...
How AI Agents and Copilot Studio Redefine Automation

How AI Agents and Copilot Studio Redefine Automation

by Warren Butler | Nov 27, 2024 | AI, Copilot, Digital Transformation, Insights, Power Platform, What's new?

If you are familiar with Microsoft Copilot, you’ll know its ability to draft emails and search for information. Copilot agents offer extra automation to complete tasks and connect data. This article looks at how Copilot agents modernise processes to scale AI impact....
Grid Enhancements for Dynamics 365 and Model-Driven Apps

Grid Enhancements for Dynamics 365 and Model-Driven Apps

by Warren Butler | Nov 21, 2024 | Dynamics Features, Insights, What's new?

Boost your productivity with new grid enhancements for Dynamics 365 and model-driven Power Apps. These updates will help you navigate grids faster, customise views and gain insights, saving time and improving decision-making. In this article, we summarise the latest...
Hierarchy Controls Deprecated in Dynamics 365 and Power Platform

Hierarchy Controls Deprecated in Dynamics 365 and Power Platform

by Warren Butler | Nov 14, 2024 | Dynamics Features, Insights, Power Platform

Microsoft periodically updates the list of features and capabilities it intends to remove from Dynamics 365 apps and the Power Platform. These deprecations mean that Microsoft will remove the functionality from a future release. During the deprecated period, the...
Best Practices for Managing Client Secrets in Dynamics 365

Best Practices for Managing Client Secrets in Dynamics 365

by Warren Butler | Nov 7, 2024 | Advice, Insights, Security

Imagine a critical business process grinding to a halt because of an overlooked detail. If your client secrets in Microsoft Dynamics 365 expire, that could be the reality. These digital keys support API integrations with ERP applications and external data services,...
Is Your Dynamics 365 Audit Policy Aligned with Your Business Needs?

Is Your Dynamics 365 Audit Policy Aligned with Your Business Needs?

by Daniel Norris | Oct 23, 2024 | Advice, CRM, Insights, Security, Storage

Outdated audit settings can create critical gaps in compliance and data security, exposing your organisation to unnecessary risks. The consequences of inadequate auditing can be severe, potentially leading not only to legal repercussions but also to reputational...
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Recent Posts

  • The Silent Revolution: How Modern Customer Preferences Are Reshaping Service Strategies
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  • 2025 Release Wave 2 Highlights for Dynamics 365, Power Platform and Copilot
  • Outdated Web Portals: When Revamp Beats Replacement
  • External AI in Your Dynamics: Innovation Opportunity or Security Risk?

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