by Warren Butler | Feb 6, 2025 | Advice, AI, Copilot, Insights
Artificial Intelligence offers tremendous promise for organisations, but many are at a crossroads between curiosity and caution. Research by the Office of National Statistics revealed that only 15% of UK businesses reported using AI in October 2024. While AI can... 
by Warren Butler | Jan 28, 2025 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
The first 2025 release plans, detailing feature updates between April and September 2025, are now available. 2025 Release Wave 1 (RW1) for Microsoft Dynamics 365 and Power Platform will begin deployment to production environments from April 1st. July 2025 Update:... 
by Warren Butler | Jan 24, 2025 | Advice, CRM, Insights
Are lengthy development cycles and delayed feedback hindering your Dynamics 365 implementation? It’s time for a more efficient approach. Agile project frameworks offer a practical approach, focusing on flexibility, speed, and early results. By streamlining... 
by Warren Butler | Jan 22, 2025 | CRM, D365 Sales, Insights
Dynamics 365 Sales provides intuitive tools that enable agility, empowering teams to focus on building relationships and closing deals. In this article, we’ll highlight 12 of its features that can transform sales operations, save time, and scale growth. From... 
by Daniel Norris | Jan 10, 2025 | AI, Copilot, CRM, D365 Customer Service, Insights, What's new?
A strong knowledge base is the bedrock of successful Customer Service teams. Investing in it pays off by accelerating future case resolutions. But what if we could reduce the effort of creating these article? That’s where Copilot’s Customer Knowledge... 
by Warren Butler | Jan 6, 2025 | Insights, Power Platform, Storage, What's new?
Accidentally deleting one or more Dynamics 365 records is a dreaded experience. Deleting an account is particularly harmful because cascading behaviour also removes related contacts, leads, activities, and other records. If numerous subsequent changes have been made...