by Daniel Norris | Mar 20, 2026 | D365 Marketing, Insights
Segments in Dynamics 365 Customer Insights determine who receives your marketing messages. The segment builder connects Dataverse data, behavioural signals, and unified customer profiles, giving marketing teams direct control over audience targeting without needing... 
by Warren Butler | Mar 18, 2026 | Insights, Portals, Power Platform, Security
Power Pages deploys websites connected to Dynamics 365 and Power Apps, giving customers, members and other stakeholders self-service access to business data and processes. When you provide that access, the security of what sits behind your website depends on how the... 
by Warren Butler | Mar 13, 2026 | Advice, Insights, Licensing, Portals, Power Platform
Power Apps and Power Pages serve different audiences. The first provides focused workspaces for internal teams, while the second gives external customers and stakeholders secure access to your data through websites that handle processes, self-service, and... 
by Warren Butler | Mar 9, 2026 | Advice, AI, CRM, Insights, Power Platform
If someone in your organisation opens PDFs, reads their contents, and enters the details into Dynamics 365, there’s a good chance they don’t need to. AI agents can now do the reading, the data entry, and (where your rules allow) the routine decisions that... 
by Daniel Norris | Mar 5, 2026 | D365 Marketing, Dynamics Features, Insights, Security
Dynamics 365 Customer Insights finally gets modern reCAPTCHA support, replacing an outdated system that frustrated users and let spam through for years. Microsoft released the update in February 2026, with the old system being retired by June 2026. Visitors now tick... 
by serversys | Mar 2, 2026 | AI, D365 Sales, Insights
Microsoft is releasing a series of AI agents for Dynamics 365 Sales. Each is designed to automate a specific part of the sales process, handling repetitive tasks so your team has more time and better context to close deals. One agent is generally available now. Three...