by Warren Butler | Apr 9, 2025 | Insights, Portals
Struggling with manual compliance checks and endless administration? An integrated web portal solves these challenges. These websites directly automate data entry and connect with your backend systems. People can independently complete routine tasks – updating... 
by Warren Butler | Apr 2, 2025 | D365 Marketing, Insights
Fragmented customer data creates visibility gaps, so it’s no surprise that highly personalised communications triggered in real-time remain difficult for many marketing teams. The solution lies in a unified approach. Dynamics 365 Customer Insights offers exactly that... 
by Daniel Norris | Mar 31, 2025 | CRM, D365 Marketing, Insights, What's new?
Let’s be honest—managing customer data isn’t always smooth sailing. The lead and sales process is complex and varies greatly from business to business, with different touchpoints, decision-making timelines, and customer journeys. Every organisation has its own way of... 
by Warren Butler | Mar 20, 2025 | D365 Marketing, Insights, Licensing
Each licence of Microsoft Dynamics 365 Customer Insights includes access to two applications. Also, unlike other Dynamics applications, this license is per-tenant rather than a seat-based model. This article provides a brief licensing overview, including its... 
by Daniel Norris | Mar 14, 2025 | CRM, D365 Marketing, Insights
As your business grows, so does your customer data. Managing this information in separate systems can be a challenge when coordinating campaigns and building an accurate customer view. What if there were a way to unify behavioural, transactional, and demographic data... 
by Warren Butler | Mar 11, 2025 | Advice, AI, Digital Transformation, Insights
Microsoft’s Agents of Change report explores AI opportunities for UK businesses and how agentic AI transforms performance. Findings show that organisations with clear AI strategies gain in productivity and profitability. This divide emphasises the need for a...