by Warren Butler | Feb 25, 2026 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
Microsoft published the 2026 Release Wave 1 plans for Dynamics 365 and the Power Platform on 18th March, covering updates rolling out between April and September. This wave brings improvements across Sales, Customer Service, Customer Insights, and the Power Platform,... 
by Warren Butler | Feb 24, 2026 | Advice, CRM, Digital Transformation, Insights
The digital transformation projects that deliver on their business case share a consistent set of characteristics. With your project approved and the technology chosen, the pressure is on to ensure yours is one of them. This article draws on our experience guiding UK... 
by Warren Butler | Feb 19, 2026 | D365 Marketing, Insights
A campaign generates 300 leads. Marketing calls it a success. Sales opens the list, sees a mix of registrations, content downloads, and a few people who might have budget and intent – but no easy way to tell them apart. The leads sit, the follow-up is slow, and... 
by Warren Butler | Feb 13, 2026 | Insights, Power Platform, What's new?
The daily dashboard check is a familiar ritual for many Power Platform and Dynamics 365 administrators. You scan the metrics, check for failures, and hunt for performance issues, looking to spot a potential problem before the support tickets start rolling in. But what... 
by Warren Butler | Jan 29, 2026 | Advice, AI, Copilot, Insights
It’s not the model, the budget or even the technology. When AI pilots fail to reach production, the cause might not be what you expect. MIT’s State of AI in Business report found that 95% of AI pilots deliver no measurable return. Gartner predicts that... 
by Warren Butler | Jan 26, 2026 | Insights, Portals, Power Platform
Server logic functionality for Power Pages is now generally available. Power Pages has always offered a straightforward way to build external-facing portals on top of Dataverse. But if your portal had to do anything secure on the server – call an external API,...