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Align Sales and Marketing with D365 Handover Automation

Align Sales and Marketing with D365 Handover Automation

by Daniel Norris | Feb 7, 2025 | D365 Marketing, D365 Sales, Dynamics Features, Insights, What's new?

The disconnect between marketing and sales teams has long been a challenge for businesses, leading to inefficiencies, miscommunication, and lost opportunities. This issue is further compounded when teams rely on separate IT systems, creating data silos that hinder...
Navigating AI Adoption: Strategies for Success

Navigating AI Adoption: Strategies for Success

by Warren Butler | Feb 6, 2025 | Advice, AI, Copilot, Insights

Artificial Intelligence offers tremendous promise for organisations, but many are at a crossroads between curiosity and caution. Research by the Office of National Statistics revealed that only 15% of UK businesses reported using AI in October 2024. While AI can...
Previewing 2025 Release Wave 1 for Dynamics 365 and Power Platform

Previewing 2025 Release Wave 1 for Dynamics 365 and Power Platform

by Warren Butler | Jan 28, 2025 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?

The first 2025 release plans, detailing feature updates between April and September 2025, are now available. 2025 Release Wave 1 (RW1) for Microsoft Dynamics 365 and Power Platform will begin deployment to production environments from April 1st. Contents In this...
How Agile Dynamics 365 Projects Accelerate ROI

How Agile Dynamics 365 Projects Accelerate ROI

by Warren Butler | Jan 24, 2025 | Advice, CRM, Insights

Are lengthy development cycles and delayed feedback hindering your Dynamics 365 implementation? It’s time for a more efficient approach. Agile project frameworks offer a practical approach, focusing on flexibility, speed, and early results. By streamlining...
12 Ways to Modernise Sales and Drive Growth with D365 Sales

12 Ways to Modernise Sales and Drive Growth with D365 Sales

by Warren Butler | Jan 22, 2025 | CRM, D365 Sales, Insights

Businesses need sales tools that adapt as quickly as market conditions change. Dynamics 365 Sales offers precisely that adaptability, empowering teams to focus on building relationships and closing deals. Let’s explore 12 features that can transform your sales...
Update your D365 Customer Service Knowledge Base with Copilot

Update your D365 Customer Service Knowledge Base with Copilot

by Daniel Norris | Jan 10, 2025 | AI, Copilot, CRM, D365 Customer Service, Insights, What's new?

A strong knowledge base is the bedrock of successful Customer Service teams. Investing in it pays off by accelerating future case resolutions. But what if we could streamline the process of creating these resolutions? Enter Copilot’s Customer Knowledge...
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