by Daniel Norris | Apr 29, 2025 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
When hosting events, you compete for your invitee’s attention. You’ve spent your time and resources planning and executing a campaign, but in the final step, a prospective attendee might give up filling out the registration form. Asking people to provide the... 
by Warren Butler | Apr 28, 2025 | CRM, D365 Marketing, Insights, Security
Of all the Dynamics 365 marketing features in real-time journeys, consent management is the one we receive the most questions about. That’s partly because consent is managed differently in real-time journeys than the deprecated outbound marketing module, creating an... 
by Warren Butler | Apr 9, 2025 | Insights, Portals
Struggling with manual compliance checks and endless administration? An integrated web portal solves these challenges. These websites directly automate data entry and connect with your backend systems. People can independently complete routine tasks – updating... 
by Warren Butler | Apr 2, 2025 | D365 Marketing, Insights
Fragmented customer data creates visibility gaps, so it’s no surprise that highly personalised communications triggered in real-time remain difficult for many marketing teams. The solution lies in a unified approach. Dynamics 365 Customer Insights offers exactly that... 
by Daniel Norris | Mar 31, 2025 | CRM, D365 Marketing, Insights, What's new?
Let’s be honest—managing customer data isn’t always smooth sailing. The lead and sales process is complex and varies greatly from business to business, with different touchpoints, decision-making timelines, and customer journeys. Every organisation has its own way of... 
by Warren Butler | Mar 20, 2025 | D365 Marketing, Insights, Licensing
Each licence of Microsoft Dynamics 365 Customer Insights includes access to two applications. Also, unlike other Dynamics applications, this license is per-tenant rather than a seat-based model. This article provides a brief licensing overview, including its...