by Daniel Norris | Mar 14, 2025 | CRM, D365 Marketing, Insights
As your business grows, so does your customer data. Managing information in disparate systems can be a challenge when coordinating campaigns and building an accurate view of who buys your products and services. What if there was a way to unify behavioural,... 
by Warren Butler | Mar 11, 2025 | Advice, AI, Digital Transformation, Insights
Microsoft’s latest report explores new AI opportunities for UK businesses. The Agents of Change report coincided with the UK leg of Microsoft’s global AI tour, showing how ‘agentic’ AI is transforming businesses. Findings show that... 
by Warren Butler | Mar 5, 2025 | Copilot, Dynamics Features, Insights, What's new?
Charts in Dynamics 365 have remained relatively unchanged for many years, but a new Copilot feature now automatically generates fresh visuals for views. This new option provides an alternative to Power BI visuals, whereby AI uses the rows and columns in your active... 
by Warren Butler | Feb 21, 2025 | AI, Copilot, D365 Customer Service, D365 Sales, Dynamics Features, Insights, Power Platform, What's new?
Smart paste with Copilot form fill assistance simplifies data entry in Dynamics 365 and other model-driven apps. This new feature minimises manual effort in creating new records, saving time and improving data accuracy. How Dynamics 365 Smart Paste Works The new smart... 
by Warren Butler | Feb 19, 2025 | Advice, D365 Customer Service, D365 Sales, Insights, Licensing, What's new?
A lot is happening with Microsoft UK pricing between February and April 2025. This month, it has reduced the sterling price of many of its business applications following a currency realignment. A 4-6% price decrease applies to Dynamics 365 licences, Microsoft 365,... 
by Daniel Norris | Feb 7, 2025 | D365 Marketing, D365 Sales, Dynamics Features, Insights, What's new?
The disconnect between marketing and sales teams has long been a challenge for businesses, leading to inefficiencies, miscommunication, and lost opportunities. This issue is further compounded when teams rely on separate IT systems, creating data silos that hinder...