by Warren Butler | Jun 24, 2026 | Insights, Portals
In short: An online volunteer registration portal lets people sign up, choose how and when they want to help, and start your vetting checks in one sitting. Everything they enter writes straight into your CRM as a structured record, not scattered emails and... 
by Warren Butler | Jun 9, 2026 | AI, Digital Transformation, Insights
In short: The fastest-paying AI agent idea is rarely your most critical process — those are hardest to change. Prioritise the repetitive task people already want off their plate: one that runs often, sits close to revenue or risk, uses data you trust and proves its... 
by Warren Butler | May 28, 2026 | D365 Marketing, Insights
In short: When marketing automation sits apart from Dynamics 365, sales and service teams work blind to what marketing sent, and marketing risks working with stale or incomplete data. Real-time marketing in Dynamics 365 Customer Insights – Journeys stores marketing... 
by Warren Butler | May 7, 2026 | AI, Insights
In short: Microsoft’s 2026 Work Trend Index finds organisational factors — culture, manager support, incentives — shape AI’s impact roughly twice as much as individual skill. Most employees have already worked out how to use AI, but many organisations... 
by Warren Butler | Apr 29, 2026 | Advice, D365 Sales, Insights, Licensing, Storage
In short: Since March 2026, Microsoft’s Dynamics 365 Licensing Guide gives Sales Premium a higher default Dataverse capacity than Sales Enterprise — Database up 15 GB, File up 20 GB. Upgrading one licence costs £34.60/month more, but it could replace over... 
by Warren Butler | Apr 28, 2026 | Dynamics Features, Insights, Power Platform, Uncategorized
In short: Microsoft has deprecated the Editable Grid and Power Apps Read-Only Grid in Dynamics 365 and model-driven apps as of March 2026 — security fixes only, no new features, eventual removal. The Power Apps grid control replaces both with inline editing, infinite...