by Warren Butler | Mar 13, 2026 | Advice, Insights, Licensing, Portals, Power Platform
Power Apps and Power Pages serve different audiences. The first provides focused workspaces for internal teams, while the second gives external customers and stakeholders secure access to your data through websites that handle processes, self-service, and... 
by Warren Butler | Mar 9, 2026 | Advice, AI, CRM, Insights, Power Platform
If someone in your organisation opens PDFs, reads their contents, and enters the details into Dynamics 365, there’s a good chance they don’t need to. AI agents can now do the reading, the data entry, and (where your rules allow) the routine decisions that... 
by Daniel Norris | Mar 5, 2026 | D365 Marketing, Dynamics Features, Insights, Security
Dynamics 365 Customer Insights finally gets modern reCAPTCHA support, replacing an outdated system that frustrated users and let spam through for years. Microsoft released the update in February 2026, with the old system being retired by June 2026. Visitors now tick... 
by serversys | Mar 2, 2026 | AI, D365 Sales, Insights
Microsoft is releasing a series of AI agents for Dynamics 365 Sales. Each is designed to automate a specific part of the sales process, handling repetitive tasks so your team has more time and better context to close deals. One agent is generally available now. Three... 
by Warren Butler | Feb 27, 2026 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Security
Security roles are the foundation of a Dynamics 365 system, ensuring that people see only the data they need to do their jobs and keeping sensitive information safe. Yet for many Dynamics 365 administrators, the security model is something inherited rather than... 
by Warren Butler | Feb 25, 2026 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
Microsoft published the 2026 Release Wave 1 plans for Dynamics 365 and the Power Platform on 18th March, covering updates rolling out between April and September. This wave brings improvements across Sales, Customer Service, Customer Insights, and the Power Platform,...