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Calculating the ROI of Microsoft Dynamics 365 Customer Insights

Calculating the ROI of Microsoft Dynamics 365 Customer Insights

by Warren Butler | Apr 2, 2025 | D365 Marketing, Insights

Managing customer data across multiple disconnected sources is becoming increasingly complex for many companies. Several recent surveys suggest that many businesses use as many as 12 or more different customer data sources. This fragmented setup creates visibility...
New Form Audience Management Options in D365 Customer Insights

New Form Audience Management Options in D365 Customer Insights

by Daniel Norris | Mar 31, 2025 | CRM, D365 Marketing, Insights, What's new?

Let’s be honest—managing customer data isn’t always smooth sailing. The lead and sales process is complex and varies greatly from business to business, with different touchpoints, decision-making timelines, and customer journeys. Every organisation has its own way of...
A Quick Guide to Licensing Dynamics 365 Customer Insights

A Quick Guide to Licensing Dynamics 365 Customer Insights

by Warren Butler | Mar 20, 2025 | D365 Marketing, Insights, Licensing

Microsoft Dynamics 365 Customer Insights includes access to two powerful applications. Unlike other Dynamics applications, the license is per-tenant rather than a seat-based model. This article provides a brief licensing overview, including its applications and...
5 Ways to Improve Marketing Campaigns with Customer Insights – Data

5 Ways to Improve Marketing Campaigns with Customer Insights – Data

by Daniel Norris | Mar 14, 2025 | CRM, D365 Marketing, Insights

As your business grows, so does your customer data. Managing information in disparate systems can be a challenge when coordinating campaigns and building an accurate view of who buys your products and services. What if there was a way to unify behavioural,...
Drive Growth with Agentic AI: Key Insights from Microsoft’s Agents of Change Report 2025

Drive Growth with Agentic AI: Key Insights from Microsoft’s Agents of Change Report 2025

by Warren Butler | Mar 11, 2025 | Advice, AI, Digital Transformation, Insights

Microsoft’s latest report explores new AI opportunities for UK businesses. The Agents of Change report coincided with the UK leg of Microsoft’s global AI tour, showing how ‘agentic’ AI is transforming businesses. Findings show that...
Copilot Chart Visuals for Dynamics 365 Views

Copilot Chart Visuals for Dynamics 365 Views

by Warren Butler | Mar 5, 2025 | Copilot, Dynamics Features, Insights, What's new?

Charts in Dynamics 365 have remained relatively unchanged for many years, but a new Copilot feature now automatically generates fresh visuals for views. This new option provides an alternative to Power BI visuals, whereby AI uses the rows and columns in your active...
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