by Warren Butler | Apr 2, 2025 | D365 Marketing, Insights
Managing customer data across multiple disconnected sources is becoming increasingly complex for many companies. Several recent surveys suggest that many businesses use as many as 12 or more different customer data sources. This fragmented setup creates visibility... 
by Daniel Norris | Mar 31, 2025 | CRM, D365 Marketing, Insights, What's new?
Let’s be honest—managing customer data isn’t always smooth sailing. The lead and sales process is complex and varies greatly from business to business, with different touchpoints, decision-making timelines, and customer journeys. Every organisation has its own way of... 
by Warren Butler | Mar 20, 2025 | D365 Marketing, Insights, Licensing
Microsoft Dynamics 365 Customer Insights includes access to two powerful applications. Unlike other Dynamics applications, the license is per-tenant rather than a seat-based model. This article provides a brief licensing overview, including its applications and... 
by Daniel Norris | Mar 14, 2025 | CRM, D365 Marketing, Insights
As your business grows, so does your customer data. Managing information in disparate systems can be a challenge when coordinating campaigns and building an accurate view of who buys your products and services. What if there was a way to unify behavioural,... 
by Warren Butler | Mar 11, 2025 | Advice, AI, Digital Transformation, Insights
Microsoft’s latest report explores new AI opportunities for UK businesses. The Agents of Change report coincided with the UK leg of Microsoft’s global AI tour, showing how ‘agentic’ AI is transforming businesses. Findings show that... 
by Warren Butler | Mar 5, 2025 | Copilot, Dynamics Features, Insights, What's new?
Charts in Dynamics 365 have remained relatively unchanged for many years, but a new Copilot feature now automatically generates fresh visuals for views. This new option provides an alternative to Power BI visuals, whereby AI uses the rows and columns in your active...