by Daniel Norris | Dec 3, 2023 | Advice, CRM, Digital Transformation, Insights
Small and medium-sized enterprises need every advantage they can muster to compete effectively. This is where Microsoft Dynamics 365 comes into play. It offers a comprehensive suite of business applications designed to help businesses of all sizes streamline... 
by Daniel Norris | Dec 1, 2023 | Advice, CRM, Insights
The effectiveness of a Dynamics 365 CRM system relies on strong leadership. Without strategic oversight and advocacy, the technology’s potential can waste budgets and frustrate teams. Realising transformation with CRM leadership Effective leadership is at the... 
by Daniel Norris | Nov 8, 2023 | Advice, CRM, Insights
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Rubbish in means rubbish out. Poor-quality data results in inaccurate assumptions, flawed insights and inconsistent decision-making. This can easily translate to wasted budgets,... 
by Daniel Norris | Oct 18, 2023 | Advice, Insights
With climate change an existential threat, most organisations strive to adapt their operations to reduce environmental impact. Innovating through technology is an effective way to make these changes and achieve sustainability goals. By optimising processes, enabling... 
by Daniel Norris | Jul 11, 2023 | Advice, CRM, Digital Transformation, Dynamics Features, Insights
Dynamics 365 applications can help businesses strategically use customer data to implement effective retention strategies. In this article, we explore how Dynamics 365 can assist you in growing long-term profitable relationships. Centralised Customer Data Management... 
by Daniel Norris | Jun 27, 2023 | Advice, Digital Transformation, Insights, Power Platform
Dynamics 365 runs on Microsoft’s Power Platform, which includes Power Automate to automate workflows, reducing manual effort and saving time. In this article, we explore the role of Power Automate in Dynamics 365 and how transforms the efficiency of how...