by Daniel Norris | Dec 3, 2023 | Advice, CRM, Digital Transformation, Insights
In today’s rapidly evolving business landscape, small enterprises need every advantage they can muster to compete effectively. This is where Microsoft Dynamics 365 comes into play. It offers a comprehensive suite of business applications designed to help... 
by Daniel Norris | Dec 1, 2023 | Advice, CRM, Insights
The effectiveness of a Dynamics 365 CRM system relies on strong leadership. Without strategic oversight and advocacy, the technology’s potential can waste budgets and frustrate teams. Realising transformation with CRM leadership Effective leadership is at the... 
by Daniel Norris | Nov 8, 2023 | Advice, CRM, Insights
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Rubbish in means rubbish out. Poor-quality data results in inaccurate assumptions, flawed insights and inconsistent decision-making. This can easily translate to wasted budgets,... 
by Daniel Norris | Nov 6, 2023 | D365 Marketing, Insights, What's new?
Microsoft renamed the Dynamics 365 Marketing module in September to Dynamics 365 Customer Insights. This was to bring Marketing and the Customer Insights attachment closer together, which brings deeper insights to your communications. You can read the Frequently Asked... 
by Daniel Norris | Oct 18, 2023 | Advice, Insights
With climate change an existential threat, most organisations strive to adapt their operations to reduce environmental impact. Innovating through technology is an effective way to make these changes and achieve sustainability goals. By optimising processes, enabling... 
by Daniel Norris | Oct 7, 2023 | AI, Copilot, Dynamics Features, Insights, What's new?
Microsoft Dynamics 365 Copilot integrates AI capabilities directly within applications to assist employees and optimise workflows. Early data from Microsoft’s Word Trend Index research reveals that 70% of early Copilot users said they were more productive. 68%...