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Danger! Poor Data Quality and How CRM Admins Can Save the Day

Danger! Poor Data Quality and How CRM Admins Can Save the Day

by Daniel Norris | Nov 8, 2023 | Advice, CRM, Insights

Like any asset, your CRM system relies on the quality of its inputs to deliver value. Poor-quality data misguides decisions with inaccurate assumptions and flawed insights instead of streamlining operations. The downstream costs include wasted budgets, frustrated...
Dynamics Marketing is now Customer Insights

Dynamics Marketing is now Customer Insights

by Daniel Norris | Nov 6, 2023 | D365 Marketing, Insights, What's new?

Microsoft renamed the Dynamics 365 Marketing module in September to Dynamics 365 Customer Insights. This was to bring Marketing and the Customer Insights attachment closer together, which brings deeper insights to your communications. You can read the Frequently Asked...
How Dynamics 365 Helps You Reduce Environment Impact and Improve ESG Performance

How Dynamics 365 Helps You Reduce Environment Impact and Improve ESG Performance

by Daniel Norris | Oct 18, 2023 | Advice, Insights

With climate change an existential threat, most organisations strive to adapt their operations to reduce environmental impact. Innovating through technology is an effective way to make these changes and achieve sustainability goals. By optimising processes, enabling...
Introducing Copilot for Dynamics 365

Introducing Copilot for Dynamics 365

by Daniel Norris | Oct 7, 2023 | AI, Copilot, Dynamics Features, Insights, What's new?

Microsoft Dynamics 365 Copilot integrates AI capabilities directly within applications to assist employees and optimise workflows. Early data from Microsoft’s Word Trend Index research reveals that 70% of early Copilot users said they were more productive. 68%...
Harnessing Dynamics 365 for Customer Retention Strategies

Harnessing Dynamics 365 for Customer Retention Strategies

by Daniel Norris | Jul 11, 2023 | Advice, CRM, Digital Transformation, Dynamics Features, Insights

To effectively retain customers, businesses need robust tools and strategies that allow them to understand their customers, engage with them on a personal level, and deliver exceptional experiences. Boost Customer Loyalty with Dynamics 365 Dynamics 365 is a powerful...
How to Deliver Excellent Experiences with Customer Service

How to Deliver Excellent Experiences with Customer Service

by Daniel Norris | Jul 2, 2023 | Advice, CRM, D365 Customer Service, Dynamics Features, Insights

Microsoft Dynamics 365 Customer Service offers a comprehensive solution to help organisations meet and exceed customer expectations. With its robust features and capabilities, Dynamics 365 Customer Service enables businesses to streamline their support processes. You...
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