by Warren Butler | May 7, 2026 | AI, Insights
In short: Microsoft’s 2026 Work Trend Index finds organisational factors — culture, manager support, incentives — shape AI’s impact roughly twice as much as individual skill. Most employees have already worked out how to use AI, but many organisations... 
by Warren Butler | Apr 29, 2026 | Advice, D365 Sales, Insights, Licensing, Storage
In short: Since March 2026, Microsoft’s Dynamics 365 Licensing Guide gives Sales Premium a higher default Dataverse capacity than Sales Enterprise — Database up 15 GB, File up 20 GB. Upgrading one licence costs £34.60/month more, but it could replace over... 
by Warren Butler | Apr 28, 2026 | Dynamics Features, Insights, Power Platform, Uncategorized
In short: Microsoft has deprecated the Editable Grid and Power Apps Read-Only Grid in Dynamics 365 and model-driven apps as of March 2026 — security fixes only, no new features, eventual removal. The Power Apps grid control replaces both with inline editing, infinite... 
by serversys | Apr 28, 2026 | Insights, Portals
Customer self-service support is the most familiar use case for a Dynamics 365 portal, but it’s not the only type. Community, supplier, accreditation, and research portals are other examples, each addressing specific processes for distinct outcomes. Each stands... 
by Warren Butler | Apr 22, 2026 | CRM, Insights
Modern CRM runs work on your behalf, meets people inside the tools they already use, and supports processes beyond sales and service. But the image many still carry is a contacts database that someone updates after the fact. That gap between perception and reality... 
by Rodney Green | Apr 16, 2026 | Advice, CRM, Insights
In short: Good scoping means challenging assumptions, not just capturing requirements — by asking why a process exists before building it in. ServerSys favours phased delivery over big-bang projects: a well-scoped first phase, live within weeks rather than months,...