by Warren Butler | Jun 17, 2025 | Digital Transformation, Insights, Portals
In an increasingly connected world, businesses are constantly seeking innovative ways to enhance efficiency, deepen engagement, and drive sustainable growth. While web portals have long been a staple of digital strategy, a new era of intelligent portals is emerging,... 
by Warren Butler | Jun 9, 2025 | D365 Marketing, Digital Transformation, Dynamics Features, Insights
Marketing teams face a persistent challenge: how do you move beyond generic, scheduled campaigns and deliver personalised messages that resonate with individual customers? While bulk email campaigns have their place, the real opportunity lies in leveraging connected... 
by Warren Butler | May 21, 2025 | AI, Copilot, Digital Transformation, Insights
Microsoft’s 2025 Work Trend Index report reveals how AI is transforming workplaces, highlighting crucial implications for organisations today. Unsurprisingly, this latest research reveals an emerging gap between the performance of businesses that successfully... 
by Warren Butler | May 15, 2025 | AI, Digital Transformation, Insights
Working in a membership organisation often means managing rising expectations with shrinking resources. Achieving more with less has become the norm – stretching teams and systems to their limits. Non-profits report average expense increases of 14-18% for... 
by Daniel Norris | May 15, 2025 | D365 Marketing, Dynamics Features, Insights, What's new?
With Customer Insights – Data, you can now target customers based on their campaign engagement. Marketers can now create dynamic audience segments using real-time engagement data from past marketing campaigns and activities – without building complex... 
by Daniel Norris | May 13, 2025 | AI, Copilot, CRM, D365 Customer Service, Dynamics Features, Insights, What's new?
Customer service reps often spend too much time writing case emails — slowing response times and draining productivity. In addition, some of the best service reps are hands-on problem solvers — not necessarily polished writers. Did you know that nearly 80% of...