by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft started removing the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) in June 2025. Previously, it removed social posting and LinkedIn lead generation capabilities in December 2024. This move was... 
by Warren Butler | Aug 12, 2024 | Insights, Power Platform, What's new?
Do you find it challenging to keep on top of your automations as more workflows are run in Power Automate? You’re not alone as the amount of this automation data can easily overwhelm administrators. The new Automation Center in Power Automate was developed to... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary... 
by Warren Butler | Aug 2, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
The long-awaited double opt-in feature for real-time journeys is now available for Customer Insights – Journeys. In this article, we will examine the key points of the new Dynamics 365 double opt-in feature (also known as confirmed opt-in). What is double... 
by Daniel Norris | Jul 30, 2024 | Advice, Digital Transformation, Insights, Power Platform
With a low-code platform, Power Apps shortcut lengthy development cycles and eliminate the need for highly skilled technical teams to create applications. This platform provides agility with data-driven applications that can scale quickly. With its low code tools,... 
by Warren Butler | Jul 29, 2024 | AI, Copilot, CRM, D365 Sales, Dynamics Features, Insights
Copilot in Dynamics 365 Sales responds to natural language prompts that summarise records, surface recent changes, find related documents, and list filtered data from your CRM. This post covers prompts for opportunities, accounts, and leads, including how to retrieve...