by Daniel Norris | Feb 28, 2024 | CRM, Digital Transformation, Dynamics Features, Insights, Power Platform
Organisations need agility to be competitive, but long development cycles, complex coding, and rigid architectures can hinder traditional application development. Microsoft addresses this challenge with model-driven apps that enable businesses to swiftly deploy... 
by Daniel Norris | Feb 23, 2024 | CRM, Dynamics Features, Insights
Dynamics 365 Customer Voice provides comprehensive feedback management and insights into client and stakeholder perspectives. With Customer Voice, you can distribute surveys, collect responses, and gain insights into customer opinions and preferences. Surveys can be... 
by Warren Butler | Feb 22, 2024 | D365 Customer Service, Dynamics Features, Insights, What's new?
In this post, we’ve shared our highlights of the main 2024 updates for Dynamics 365 Customer Service, including the 2024 Release Wave 1 announcements. July 2024 Update: Highlights of the 2024 Release Wave 2 Plans Configure custom fields for Copilot summaries... 
by Warren Butler | Feb 16, 2024 | D365 Sales, Dynamics Features, Insights
Integrating LinkedIn Sales Navigator with Dynamics 365 helps sellers save time by minimising the need to switch between interfaces. For example, tap into LinkedIn’s vast network without leaving the Dynamics 365 Sales user interface to simplify processes.... 
by Daniel Norris | Feb 15, 2024 | D365 Sales, Dynamics Features, Insights
Sales inconsistencies often occur when teams grow quickly or because of gaps in training and documentation. To address these challenges, sequences in Dynamics 365 Sales provide contextual guidance for sellers to understand what actions should happen next to progress a... 
by Warren Butler | Feb 13, 2024 | Insights, Portals, Power Platform, What's new?
With the latest array of preview features and enhancements, Microsoft continues to extend Power Pages. Launched in 2023, Power Pages is a secure and enterprise-grade platform, providing a low code solution to create and manage process-driven websites. This article...