by Warren Butler | Aug 27, 2024 | CRM, D365 Sales, Dynamics Features, Insights
Are you missing out on prospective deals because you don’t monitor your competitors effectively? This knowledge gap makes a big difference. Your sellers may be in the dark about the relative strengths and weaknesses of how your organisation competes with other... 
by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
The audience split tile in Dynamics 365 Customer Insights – Journeys lets you send a random percentage of your audience down different journey paths. This provides a simple way to conduct unbiased tests on your marketing activities without being limited to a... 
by Warren Butler | Aug 20, 2024 | CRM, Dynamics Features, Insights
You can enable dark mode in Dynamics 365 and model-driven Power Apps by adding a URL parameter to your browser address bar. Whether the motivation is reducing eye strain, working in low-light environments, or simply preferring a darker interface, this is a frequently... 
by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft started removing the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) in June 2025. Previously, it removed social posting and LinkedIn lead generation capabilities in December 2024. This move was... 
by Warren Butler | Aug 12, 2024 | Insights, Power Platform, What's new?
Do you find it challenging to keep on top of your automations as more workflows are run in Power Automate? You’re not alone as the amount of this automation data can easily overwhelm administrators. The new Automation Center in Power Automate was developed to... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary...