by Warren Butler | Feb 29, 2024 | Advice, Copilot, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Digital Transformation, Dynamics Features, Insights, Licensing, Power Platform, Security, Storage
Whether you have recently implemented Microsoft Dynamics 365 or have used the system for several years, this post offers ideas to enhance performance. As a Microsoft partner, ServerSys is here to help you maximise your technology. Organisations often contact us... 
by Daniel Norris | Feb 28, 2024 | CRM, Digital Transformation, Dynamics Features, Insights, Power Platform
Organisations need agility to stay competitive, but lengthy development cycles, complex coding, and rigid architectures often hinder traditional application development approaches. Microsoft addresses this problem with model-driven apps which offer an agile approach... 
by Daniel Norris | Feb 23, 2024 | CRM, Dynamics Features, Insights
Gathering meaningful feedback from customers can often feel like chasing a moving target. When organisations try to collect feedback, data silos pose another problem, making it hard to see the complete picture of customer satisfaction and sentiment. Generate accurate,... 
by Warren Butler | Feb 22, 2024 | D365 Customer Service, Dynamics Features, Insights, What's new?
In this post, we’ve shared our highlights of the main 2024 updates for Dynamics 365 Customer Service, including the 2024 Release Wave 1 announcements. July 2024 Update: Highlights of the 2024 Release Wave 2 Plans Configure custom fields for Copilot summaries... 
by Warren Butler | Feb 16, 2024 | D365 Sales, Dynamics Features, Insights
Navigating the complex world of sales and CRM shouldn’t be overwhelming. With connected technology, efficiency can be the norm rather than the exception. This is where the integration between LinkedIn Sales Navigator and Dynamics 365 Sales excels. It enables... 
by Daniel Norris | Feb 15, 2024 | D365 Sales, Dynamics Features, Insights
Efficient sales processes are the cornerstone of scalable growth. However, process inconsistencies often occur when sales teams grow quickly or because of gaps in training and documentation. To address these challenges, sequences in Dynamics 365 Sales provide sellers...