by Daniel Norris | Mar 20, 2024 | Advice, CRM, Insights
Whether you are migrating to a new system, you’ve attended an event or purchased data, at some point you’ll want to import data into Microsoft Dataverse and Dynamics. Fortunately, preinstalled processes are in place to simplify bulk imports from... 
by Warren Butler | Mar 19, 2024 | Advice, Digital Transformation, Insights, Power Platform
Imagine your business operations running smoother than ever, with empowered team members and efficient management of routine tasks. Digital transformation presents the opportunity to achieve this new reality by rethinking the relationship between technology, people,... 
by Warren Butler | Mar 14, 2024 | Advice, AI, Digital Transformation, Insights, Power Platform
Artificial Intelligence is increasingly seen as the way to solve many operational challenges. It’s tempting to believe that AI alone can unlock a company’s potential, but it’s just one tool for streamlining processes. This popular narrative and AI... 
by Warren Butler | Mar 13, 2024 | AI, CRM, D365 Customer Service, Digital Transformation, Dynamics Features, Insights
To improve productivity and customer experiences, Copilot for Service uses generative AI. It draws on your data in Dynamics 365 CRM and other reliable sources, helping service teams carry out their tasks more efficiently. Boosting Productivity with Copilot for Service... 
by Daniel Norris | Mar 6, 2024 | D365 Sales, Dynamics Features, Insights
Busy sellers face ever-increasing pressures to meet challenging targets, progress opportunities and increase account value. Do you want to concentrate on what you do best: closing deals and building relationships? Wouldn’t your working life be easier if you... 
by Warren Butler | Mar 5, 2024 | D365 Customer Service, Insights, Licensing
Are you paying too much for your Dynamics 365 Customer Service licenses? Dynamics 365 Customer Service offers Enterprise and Professional licensing options. Whether you’re considering a Dynamics implementation or reviewing your licenses, understanding your...