by Daniel Norris | Feb 7, 2025 | D365 Marketing, D365 Sales, Dynamics Features, Insights, What's new?
Disconnect between sales and marketing teams has long been a challenge, leading to inefficiencies, miscommunication, and lost opportunities. This issue is further compounded when teams rely on separate systems, creating data silos that hinder collaboration. Dynamics... 
by Warren Butler | Feb 6, 2025 | Advice, AI, Copilot, Insights
AI adoption among UK businesses is rising but remains modest. The government’s 2025 AI Adoption Research, based on 3,500 interviews, found that only one in six businesses currently use AI. The most common reason is not cost or complexity, but difficulty in... 
by Warren Butler | Jan 28, 2025 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
The first 2025 release plans, detailing feature updates between April and September 2025, are now available. 2025 Release Wave 1 (RW1) for Microsoft Dynamics 365 and Power Platform will begin deployment to production environments from April 1st. July 2025 Update:... 
by Warren Butler | Jan 24, 2025 | Advice, CRM, Insights
Many large-scale technology projects, including Dynamics 365 implementations, fail to deliver the expected return on investment. The traditional ‘big bang’ approach, with long development cycles and delayed feedback, is often the primary cause. An agile methodology... 
by Warren Butler | Jan 22, 2025 | CRM, D365 Sales, Insights
Dynamics 365 Sales includes features that most organisations are not fully using. This article covers twelve of them, grouped across AI assistance, pipeline management, collaboration, and automation. Several, including Copilot in Outlook and conversation intelligence... 
by Daniel Norris | Jan 10, 2025 | AI, Copilot, CRM, D365 Customer Service, Insights, What's new?
A strong knowledge base is the bedrock of successful Customer Service teams. Investing in it pays off by accelerating future case resolutions. But what if we could reduce the effort of creating these article? That’s where Copilot’s Customer Knowledge...