by Warren Butler | Jan 2, 2025 | Advice, AI, CRM, Insights
The beginning of a new year is an ideal opportunity to assess how well your CRM system meets your current needs and identify areas for improvement. Below, we’ve shared 15 suggestions, including usage tips, best practices, new features, and trends. Whether you are a... 
by Warren Butler | Dec 17, 2024 | Insights, Power Platform
Discover how to increase the value of your business data with visuals that reveal actionable insights to drive confident decisions. By watching this recorded webinar with our partners at Hopton Analytics, discover the art of the possible and see examples of how Power... 
by Daniel Norris | Dec 12, 2024 | AI, Copilot, Insights, Power Platform
Imagine being able to create complex Dataverse tables for your applications in minutes. With Copilot in Power Apps, this is now a reality. In the past, administrators and consultants had to create tables manually, define each column, and specify its data type –... 
by Daniel Norris | Dec 4, 2024 | Advice, CRM, D365 Marketing, Insights
The Dynamics 365 Customer Insights events planner applies automation through the Real-Time Journeys module to help you manage smooth events. These event planning capabilities have various administrative and integration options for organising events, so let’s... 
by Warren Butler | Nov 29, 2024 | D365 Marketing, Dynamics Features, Insights, What's new?
Numerous updates enhanced the capabilities of the real-time journeys module in D365 Customer Insights in the latter half of 2024. Below, we’ve listed our favourites, shared a demonstration, and highlighted upcoming features due in early 2025. To find out about further... 
by Warren Butler | Nov 27, 2024 | AI, Copilot, Digital Transformation, Insights, Power Platform, What's new?
If you are familiar with Microsoft Copilot, you’ll know its ability to draft emails and search for information. Copilot agents offer extra automation to complete tasks and connect your data. This article looks at how Copilot agents modernise processes to scale AI...