by Daniel Norris | Jul 1, 2025 | Advice, D365 Marketing, Insights
This checklist covers eight areas to review before activating a Real-time Journey in Dynamics 365 Customer Insights. It spans content, consent, compliance, journey configuration, sender details, rendering, and analytics. Litmus found that 96% of five million tested... 
by Warren Butler | Jun 18, 2025 | Dynamics Features, Insights
Microsoft quietly rolled out timeline bookmarks for Dynamics 365 and Power Apps, but many users missed what could be one of the most practical time-saving enhancements to hit the platform in recent years. If you’ve ever found yourself repeatedly applying the... 
by Warren Butler | Jun 17, 2025 | Digital Transformation, Insights, Portals
Our guide, The Intelligent Web Portal Advantage, explains how Microsoft web portals built on Dynamics 365, Power Pages, and Azure go beyond basic information access. It covers integration with CRM and external systems, workflow automation, AI-powered self-service,... 
by Warren Butler | Jun 9, 2025 | D365 Marketing, Digital Transformation, Dynamics Features, Insights
Triggers in Dynamics 365 Customer Insights let you send automated, real-time messages based on specific customer actions. This moves your marketing beyond scheduled bulk emails and towards timely, relevant communication that reflects individual behaviour. While... 
by Warren Butler | May 21, 2025 | AI, Copilot, Digital Transformation, Insights
Microsoft’s 2025 Work Trend Index report reveals how AI is transforming workplaces, highlighting crucial implications for organisations today. Unsurprisingly, this latest research reveals an emerging gap between the performance of businesses that successfully... 
by Warren Butler | May 15, 2025 | AI, Digital Transformation, Insights
Working in a membership organisation often means managing rising expectations with shrinking resources. Achieving more with less has become the norm – stretching teams and systems to their limits. Non-profits report average expense increases of 14-18% for...