by Warren Butler | May 21, 2025 | AI, Copilot, Digital Transformation, Insights
Microsoft’s 2025 Work Trend Index report reveals how AI is transforming workplaces, highlighting crucial implications for organisations today. Unsurprisingly, this latest research reveals an emerging gap between the performance of businesses that successfully... 
by Warren Butler | May 15, 2025 | AI, Digital Transformation, Insights
Working in a membership organisation often means managing rising expectations with shrinking resources. Achieving more with less has become the norm – stretching teams and systems to their limits. Non-profits report average expense increases of 14-18% for... 
by Daniel Norris | May 15, 2025 | D365 Marketing, Dynamics Features, Insights, What's new?
With Dynamics 365 Customer Insights – Data, you can now target customers based on their campaign engagement. Marketers can now create dynamic audience segments using real-time engagement data from past marketing campaigns and activities – without building... 
by Daniel Norris | May 13, 2025 | AI, Copilot, CRM, D365 Customer Service, Dynamics Features, Insights, What's new?
Customer service reps often spend too much time writing case emails – slowing response times and draining productivity. In addition, some of the best service reps are hands-on problem solvers — not necessarily polished writers. Did you know that nearly 80% of... 
by Daniel Norris | Apr 29, 2025 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Form prefill in Dynamics 365 Customer Insights populates form fields automatically using existing contact data from your CRM. When someone clicks a tracked link in a Customer Insights email, the form recognises them and fills in their details. The prefill token is... 
by Warren Butler | Apr 28, 2025 | CRM, D365 Marketing, Insights, Security
Of all the features in Dynamics 365 Customer Insights, consent management is the one we receive the most questions about. It is a powerful and flexible framework, but its concepts are not always immediately clear. The model uses two core components: a central...