by Warren Butler | May 28, 2026 | D365 Marketing, Insights
When marketing automation runs on a platform separate from Dynamics 365, the people closest to your customers often work without the full picture. An account manager opens a contact record but has no idea what marketing emailed them last week, or whether they clicked... 
by Warren Butler | May 7, 2026 | AI, Insights
Microsoft’s 2026 Work Trend Index has landed, and the findings deserve attention from anyone running a team or thinking about how AI will change their organisation. While many employees have figured out how to use AI, most organisations haven’t. The gap... 
by Warren Butler | Apr 29, 2026 | Advice, D365 Sales, Insights, Licensing, Storage
If you run Dynamics 365 Sales Enterprise and need more Dataverse capacity, a recent licensing change is worth a closer look. In March 2026, Microsoft increased the default Dataverse capacity included with Sales Premium licences. You can mix Enterprise and Premium... 
by Warren Butler | Apr 28, 2026 | Dynamics Features, Insights, Power Platform, Uncategorized
Microsoft has deprecated two grid controls used in many Dynamics 365 and Power Apps model-driven apps: the Editable Grid and the Power Apps Read-Only Grid. Effective March 2026, both are on a security-fix-only path. They will keep working for now, but no new features... 
by serversys | Apr 28, 2026 | Insights, Portals
Customer self-service support is the most familiar use case for a Dynamics 365 portal, but it’s not the only type. Community, supplier, accreditation, and research portals are other examples, each addressing specific processes for distinct outcomes. Each stands... 
by Warren Butler | Apr 22, 2026 | CRM, Insights
Modern CRM runs work on your behalf, meets people inside the tools they already use, and supports processes beyond sales and service. But the image many still carry is a contacts database that someone updates after the fact. That gap between perception and reality...