by Warren Butler | Mar 13, 2024 | AI, CRM, D365 Customer Service, Digital Transformation, Dynamics Features, Insights
To improve productivity and customer experiences, Copilot for Service uses generative AI. It draws on your data in Dynamics 365 CRM and other reliable sources, helping service teams carry out their tasks more efficiently. Boosting Productivity with Copilot for Service... 
by Warren Butler | Feb 29, 2024 | Advice, Copilot, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Digital Transformation, Dynamics Features, Insights, Licensing, Power Platform, Security, Storage
Whether you have recently implemented Microsoft Dynamics 365 or have used the system for several years, this post offers ideas to enhance performance. As a Microsoft partner, ServerSys is here to help you maximise your technology. Organisations often contact us... 
by Daniel Norris | Feb 28, 2024 | CRM, Digital Transformation, Dynamics Features, Insights, Power Platform
Organisations need agility to stay competitive, but lengthy development cycles, complex coding, and rigid architectures often hinder traditional application development approaches. Microsoft addresses this problem with model-driven apps which offer an agile approach... 
by Daniel Norris | Feb 23, 2024 | CRM, Dynamics Features, Insights
Gathering meaningful feedback from customers can often feel like chasing a moving target. When organisations try to collect feedback, data silos pose another problem, making it hard to see the complete picture of customer satisfaction and sentiment. Generate accurate,... 
by Warren Butler | Feb 9, 2024 | Advice, CRM, Insights
Salesforce and Microsoft Dynamics 365 dominate the CRM market, each with similar features to propel growth. As a Microsoft partner, we can’t claim to provide an unbiased comparison between Dynamics and Salesforce. However, in this article, we will give you an... 
by Warren Butler | Jan 10, 2024 | Advice, CRM, Insights, Success Stories
Have you ever wondered what obstacles could prevent you from seeing the full value of Dynamics 365 CRM? A CRM go-live is a pivotal milestone, marking the moment where preparation evolves into operational proficiency. It sets the tone for initial user experiences and...