by Warren Butler | Aug 27, 2024 | CRM, D365 Sales, Dynamics Features, Insights
Are you missing out on prospective deals because you don’t monitor your competitors effectively? This knowledge gap makes a big difference. Your sellers may be in the dark about the relative strengths and weaknesses of how your organisation competes with other... 
by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Marketing teams are faced with a common challenge. How do you ensure that customers receive tailored experiences that align with your objectives? You might want to segment your audience based on shared attributes, like demographics or purchase history, to create... 
by Warren Butler | Aug 20, 2024 | CRM, Dynamics Features, Insights
Many prefer dark mode for reasons ranging from health and comfort to aesthetic preferences or practical advantages like battery life savings. Dark mode isn’t officially supported in Dynamics 365 or other model-driven Power Apps, but customers often enquire about... 
by Warren Butler | Aug 16, 2024 | Advice, CRM, D365 Marketing, Dynamics Features, Insights
Microsoft started removing the outbound marketing module in Dynamics 365 Customer Insights – Journeys (previously Dynamics 365 Marketing) in June 2025. Previously, it removed social posting and LinkedIn lead generation capabilities in December 2024. This move was... 
by Warren Butler | Aug 9, 2024 | CRM, D365 Marketing, Dynamics Features, Insights
Keeping track of the various terminology and name changes associated with the Dynamics 365 marketing product can be challenging. If you are considering implementing Customer Insights—Journeys or want to learn more about the product, we’ve compiled this glossary... 
by Warren Butler | Aug 2, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
The long-awaited double opt-in feature for real-time journeys is now available for Customer Insights – Journeys. In this article, we will examine the key points of the new Dynamics 365 double opt-in feature (also known as confirmed opt-in). What is double...