by Daniel Norris | Oct 7, 2024 | CRM, D365 Marketing, Insights, What's new?
Click bots inflate email click rates, making it harder to assess real engagement. Click bot protection in Dynamics 365 Customer Insights filters out automated clicks in real-time journeys, providing more accurate reporting.. Marketers face an ongoing challenge to... 
by Daniel Norris | Sep 26, 2024 | Advice, CRM, Insights, Storage
Behind every successful customer experience is a dedicated support team, working tirelessly to resolve issues and enhance systems. Providing exceptional customer support goes beyond fixing issues—it’s about collaboration, transparency and continuous improvement.... 
by Warren Butler | Sep 6, 2024 | Advice, CRM, D365 Sales, Dynamics Features, Insights
Small and medium-sized companies often face sales challenges that slow growth and cut profits. In this article, we’ll walk you through six common issues and explain how Dynamics 365 can help you overcome them. To see Dynamics 365 Sales in action, watch our... 
by Warren Butler | Aug 27, 2024 | CRM, D365 Sales, Dynamics Features, Insights
Are you missing out on prospective deals because you don’t monitor your competitors effectively? This knowledge gap makes a big difference. Your sellers may be in the dark about the relative strengths and weaknesses of how your organisation competes with other... 
by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Marketing teams are faced with a common challenge. How do you ensure that customers receive tailored experiences that align with your objectives? You might want to segment your audience based on shared attributes, like demographics or purchase history, to create... 
by Warren Butler | Aug 20, 2024 | CRM, Dynamics Features, Insights
Many prefer dark mode for reasons ranging from health and comfort to aesthetic preferences or practical advantages like battery life savings. Dark mode isn’t officially supported in Dynamics 365 or other model-driven Power Apps, but customers often enquire about...