by Daniel Norris | Oct 7, 2024 | CRM, D365 Marketing, Insights, What's new?
TL;DR:Click bots inflate email click rates, making it harder to assess real engagement. The new click bot protection in Dynamics 365 Customer Insights filters out automated clicks in real-time journeys, providing more accurate reporting. This post explains how it... 
by Daniel Norris | Sep 26, 2024 | Advice, CRM, Insights, Storage
Behind every successful customer experience is a dedicated support team, working tirelessly to resolve issues and enhance systems. Providing exceptional customer support goes beyond fixing issues—it’s about collaboration, transparency and continuous improvement.... 
by Warren Butler | Sep 6, 2024 | Advice, CRM, D365 Sales, Dynamics Features, Insights
Is your business struggling with sales hurdles? Many small and medium-sized companies face challenges that slow growth and cut into profits. Here’s the good news: Dynamics 365 Sales offers intuitive tools to tackle these issues head-on. In this post, we’ll... 
by Warren Butler | Aug 27, 2024 | CRM, D365 Sales, Dynamics Features, Insights
Are you missing out on prospective deals because you can’t monitor your competitors? This knowledge gap makes a big difference. Sellers may be in the dark about how successfully your organisation competes with other vendors. Partly, that’s because... 
by Daniel Norris | Aug 22, 2024 | CRM, D365 Marketing, Dynamics Features, Insights, What's new?
Marketing teams are faced with a common challenge. How do you ensure that your customers receive tailored experiences that align with your objectives? Their goal is to maximise engagement which they can do by gaining valuable customer feedback and testing different... 
by Warren Butler | Aug 20, 2024 | CRM, Dynamics Features, Insights
Many prefer to enable dark mode when using apps for reasons ranging from health and comfort to aesthetic preferences or practical advantages like battery life savings. Dark mode isn’t officially supported in Dynamics 365 or other model-driven Power Apps, but...