by Daniel Norris | Dec 1, 2023 | Advice, CRM, Insights
The effectiveness of a Dynamics 365 CRM system relies on strong leadership. Without strategic oversight and advocacy, the technology’s potential can waste budgets and frustrate teams. Realising transformation with CRM leadership Effective leadership is at the... 
by Daniel Norris | Nov 8, 2023 | Advice, CRM, Insights
Like any asset, your CRM system relies on the quality of its inputs to deliver value. Rubbish in means rubbish out. Poor-quality data results in inaccurate assumptions, flawed insights and inconsistent decision-making. This can easily translate to wasted budgets,... 
by Daniel Norris | Jul 11, 2023 | Advice, CRM, Digital Transformation, Dynamics Features, Insights
Dynamics 365 applications can help businesses strategically use customer data to implement effective retention strategies. In this article, we explore how Dynamics 365 can assist you in growing long-term profitable relationships. Centralised Customer Data Management... 
by Daniel Norris | May 23, 2023 | Advice, CRM, Insights
Are you considering implementing Dynamics 365 CRM for your organisation? In this post, we’ll guide you through the process of choosing the best partner for your project. Implementing a Dynamics solution requires a strategic approach aligned with your specific... 
by Daniel Norris | May 22, 2023 | Advice, CRM, Insights
Implementing Dynamics 365 CRM should be a gateway to process efficiency and business growth. However, this transformational journey is not without its challenges. This article explores common hurdles during these projects and shares practical strategies to overcome... 
by Daniel Norris | Jan 17, 2023 | Advice, CRM, Insights
Embarking on a successful Microsoft Dynamics 365 CRM project can seem daunting. But with the right guidance, you can create an invaluable asset that transforms customer experiences. This roadmap distils decades of experience into six proven building blocks for CRM...