by Warren Butler | Jun 9, 2026 | AI, Digital Transformation, Insights
Key takeaways Your most critical processes could be the worst place to start with agents. Culture decides whether an agent gets used before the technology does. Four questions separate the agent ideas worth backing. Everyone is talking about AI agents, but with many... 
by Warren Butler | May 28, 2026 | D365 Marketing, Insights
When marketing automation runs on a platform separate from Dynamics 365, the people closest to your customers often work without the full picture. An account manager opens a contact record but has no idea what marketing emailed them last week, or whether they clicked... 
by Warren Butler | May 7, 2026 | AI, Insights
Microsoft’s 2026 Work Trend Index has landed, and the findings deserve attention from anyone running a team or thinking about how AI will change their organisation. While many employees have figured out how to use AI, most organisations haven’t. The gap... 
by Warren Butler | Apr 29, 2026 | Advice, D365 Sales, Insights, Licensing, Storage
If you run Dynamics 365 Sales Enterprise and need more Dataverse capacity, a recent licensing change is worth a closer look. In March 2026, Microsoft increased the default Dataverse capacity included with Sales Premium licences. You can mix Enterprise and Premium... 
by Warren Butler | Apr 28, 2026 | Dynamics Features, Insights, Power Platform, Uncategorized
Microsoft has deprecated two grid controls used in many Dynamics 365 and Power Apps model-driven apps: the Editable Grid and the Power Apps Read-Only Grid. Effective March 2026, both are on a security-fix-only path. They will keep working for now, but no new features... 
by serversys | Apr 28, 2026 | Insights, Portals
Customer self-service support is the most familiar use case for a Dynamics 365 portal, but it’s not the only type. Community, supplier, accreditation, and research portals are other examples, each addressing specific processes for distinct outcomes. Each stands...