by serversys | Aug 26, 2026 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
If you’re waiting to see what’s new in the 2026 Release Wave 2 for Dynamics 365 and Power Platform, you can stop looking. On 25 August 2026, Microsoft announced it’s ending the twice-yearly release wave model for Dynamics 365, Power Platform and Dataverse. In its... 
by Warren Butler | Aug 26, 2026 | Insights, Portals, Power Platform
Most web portals are built around a user who fits a predictable structure. That includes individual customers to an organisation or suppliers to a business. What portal users see and what functions they can access vary as circumstances and entitlements change, but the... 
by Daniel Norris | Aug 11, 2026 | Copilot, D365 Customer Service, Dynamics Features, Insights
How do you know whether your service team is consistently delivering good customer service? Most organisations rely on a combination of customer feedback, KPIs and manual case reviews to measure performance. Response and resolution times can tell you a lot, but manual... 
by Warren Butler | Jul 31, 2026 | Insights, Portals
In short: A portal reduces service requests when customers can finish what they logged in to do. That means 4 things. Answering questions, showing progress, accessing the records they want to check, and letting users make changes or requests. The case for a customer... 
by serversys | Jul 29, 2026 | Insights, Portals
In short: A portal prototype built before scoping lets you see your screens and journeys within days of an initial conversation. You can check we understood your requirements and reorder priorities against something visible, before committing budget. Choosing a portal... 
by serversys | Jul 22, 2026 | Insights, Portals
Your events programme does its job. People come together, positions take shape over coffee that never would over email, and members go away feeling part of something. But until your next meeting, these relationships might run on newsletters. The work carries on...