by Rodney Green | Sep 15, 2026 | Advice, AI, CRM, Insights, Security
One of our clients was trapped by a decades-old system. Replacing it cost too much, risked months of disruption and would exceed their available budget. So, they asked the developer who knows their system whether AI could improve it. The answer was an emphatic... 
by Warren Butler | Sep 3, 2026 | Advice, AI, CRM, Insights, Power Platform
In short: AI-assisted engineering has lowered the cost of taking on, improving and replacing legacy business applications. ServerSys starts with support, reduces risk, then improves the system where it stands. Where a capability is better served elsewhere, we move it... 
by serversys | Aug 26, 2026 | D365 Customer Service, D365 Marketing, D365 Sales, Insights, Power Platform, What's new?
If you’re waiting to see what’s new in the 2026 Release Wave 2 for Dynamics 365 and Power Platform, you can stop looking. On 25 August 2026, Microsoft announced it’s ending the twice-yearly release wave model for Dynamics 365, Power Platform and Dataverse. In its... 
by Warren Butler | Aug 26, 2026 | Insights, Portals, Power Platform
Most web portals are built around a user who fits a predictable structure. That includes individual customers to an organisation or suppliers to a business. What portal users see and what functions they can access vary as circumstances and entitlements change, but the... 
by Daniel Norris | Aug 11, 2026 | Copilot, D365 Customer Service, Dynamics Features, Insights
How do you know whether your service team is consistently delivering good customer service? Most organisations rely on a combination of customer feedback, KPIs and manual case reviews to measure performance. Response and resolution times can tell you a lot, but manual... 
by Warren Butler | Jul 31, 2026 | Insights, Portals
In short: A portal reduces service requests when customers can finish what they logged in to do. That means 4 things. Answering questions, showing progress, accessing the records they want to check, and letting users make changes or requests. The case for a customer...