by Daniel Norris | Jul 1, 2025 | Advice, D365 Marketing, Insights
Managing complex journeys in Customer Insights is challenging. It’s easy to miss something, which can impact the performance of your journey or send the wrong message to your customers. We’re human, and we can all make mistakes. Out of 5 million tested emails by... 
by Warren Butler | Jun 18, 2025 | Dynamics Features, Insights
Microsoft quietly rolled out timeline bookmarks in 2023 for Dynamics 365 and Power Apps, but many users missed what could be one of the most practical productivity enhancements to hit the platform in recent years. While Copilot features grab headlines, timeline... 
by Warren Butler | Jun 17, 2025 | Digital Transformation, Insights, Portals
In an increasingly connected world, businesses are constantly seeking innovative ways to enhance efficiency, deepen engagement, and drive sustainable growth. While web portals have long been a staple of digital strategy, a new era of intelligent portals is emerging,... 
by Warren Butler | Jun 9, 2025 | D365 Marketing, Digital Transformation, Dynamics Features, Insights
Marketing teams face a persistent challenge: how do you move beyond generic, scheduled campaigns and deliver personalised messages that resonate with individual customers? While bulk email campaigns have their place, the real opportunity lies in leveraging connected... 
by Warren Butler | May 21, 2025 | AI, Copilot, Digital Transformation, Insights
Microsoft’s 2025 Work Trend Index report reveals how AI is transforming workplaces, highlighting crucial implications for organisations today. Unsurprisingly, this latest research reveals an emerging gap between the performance of businesses that successfully... 
by Warren Butler | May 15, 2025 | AI, Digital Transformation, Insights
Working in a membership organisation often means managing rising expectations with shrinking resources. Achieving more with less has become the norm – stretching teams and systems to their limits. Non-profits report average expense increases of 14-18% for...