by Warren Butler | Aug 28, 2025 | Insights, Licensing
Microsoft is changing how Enterprise Agreement (EA) pricing works for its online services, including Dynamics 365 and Microsoft 365. From 1st November 2025, the volume-based discount structure that has rewarded larger organisations with better pricing will be replaced... 
by Warren Butler | Aug 20, 2025 | D365 Marketing, Dynamics Features, Insights
The Dynamics 365 marketing module includes several optional features, so you might be missing key capabilities if you haven’t enabled them. Administrators can review this feature switches list in the settings area of Customer Insights – Journeys. This is... 
by Daniel Norris | Aug 15, 2025 | Advice, CRM, Insights
Managing Dynamics 365 presents a great opportunity to streamline workflows, data, and security across your organisation. With the right approach and smart use of solutions, it can make your day-to-day operations far easier and more efficient. If you’re new to Dynamics... 
by Warren Butler | Aug 8, 2025 | Advice, AI, Copilot, Insights
AI agents are here and are reshaping how we work. These autonomous tools can handle repetitive tasks, analyse data in real-time, and drive efficiency. For many leaders, this brings new opportunities but also creates a healthy dose of concern. How do you embrace the... 
by Warren Butler | Aug 4, 2025 | Advice, CRM, Digital Transformation, Insights
What does good look like with Dynamics 365? This question is often directed to CRM administrators and IT leaders by CEOs and executives who want to understand the return on investment (ROI). The challenge is that ‘good’ means different things to different... 
by Warren Butler | Jul 24, 2025 | Insights, Portals
Many customers are hanging up on call centres as they increasingly turn away from traditional phone-based service and seek online self-service alternatives. Recent data from YouGov reveals that 65% of UK adults still phone businesses for service, but only 31% prefer...